MS
Mahendran S
1 reviews | Active since Dec 2013
21 Feb 2022, 20:51
Worst service ever
The worst company to deal with. When they want you to sign up they call you 20 times a day. They after service stinks. Been down since this morning have been told that a technician is on the way from 13:00 this afternoon and still no one. Jonathan the PR does not even take your call.
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Replies (1)
Evotel South Africa's replyOfficial
22 Feb 2022, 07:55Hi there!
I apologise for not taking your call yesterday as I previously have, however, I followed up on the ticket I created for you and it was assigned to a technician shortly after the ticket was raised. At Evotel, we aim to have faults resolved as quickly as possible, but we do have a standing SLA turnaround as well. A member of our support team was also asked to give you a call and email updates are received by clients when our teams update the tickets.
Once again, I'm sorry for not being available to take your call yesterday, but I did ensure that your line received the attention of our support team. A maintenance team will be assisting you as soon as they can.
Kind regards
Jonathan
I apologise for not taking your call yesterday as I previously have, however, I followed up on the ticket I created for you and it was assigned to a technician shortly after the ticket was raised. At Evotel, we aim to have faults resolved as quickly as possible, but we do have a standing SLA turnaround as well. A member of our support team was also asked to give you a call and email updates are received by clients when our teams update the tickets.
Once again, I'm sorry for not being available to take your call yesterday, but I did ensure that your line received the attention of our support team. A maintenance team will be assisting you as soon as they can.
Kind regards
Jonathan
Evotel South Africa's reply22 Feb 2022, 07:55
Official
Hi there!
I apologise for not taking your call yesterday as I previously have, however, I followed up on the ticket I created for you and it was assigned to a technician shortly after the ticket was raised. At Evotel, we aim to have faults resolved as quickly as possible, but we do have a standing SLA turnaround as well. A member of our support team was also asked to give you a call and email updates are received by clients when our teams update the tickets.
Once again, I'm sorry for not being available to take your call yesterday, but I did ensure that your line received the attention of our support team. A maintenance team will be assisting you as soon as they can.
Kind regards
Jonathan
I apologise for not taking your call yesterday as I previously have, however, I followed up on the ticket I created for you and it was assigned to a technician shortly after the ticket was raised. At Evotel, we aim to have faults resolved as quickly as possible, but we do have a standing SLA turnaround as well. A member of our support team was also asked to give you a call and email updates are received by clients when our teams update the tickets.
Once again, I'm sorry for not being available to take your call yesterday, but I did ensure that your line received the attention of our support team. A maintenance team will be assisting you as soon as they can.
Kind regards
Jonathan