LS
Louis S
1 reviews | Active since Nov 2016
10 Feb 2022, 11:37
Worst Fibre provider and Useless Network engineers and managers
All their network engineers and Managers are useless, been struggling between them and ISP "CoolIdees" to get my line speed to what they claim they are able to provide and advertise for all over but they are failing since Aug2021 to do so and are still not even close on getting this resolved. very quick to collect their money at the end of the month but *** slow and pathetic at delivering any service.
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
10 Feb 2022, 11:47Hi there.
Evotel and Cool Ideas are engaging regularly regarding your line and we are determined to get this sorted out. Evotel's networks are built and provisioned to accommodate the speeds demanded of its users, but if something has gone wrong on our infrastructure we will rectify it.
Evotel and Cool Ideas are engaging regularly regarding your line and we are determined to get this sorted out. Evotel's networks are built and provisioned to accommodate the speeds demanded of its users, but if something has gone wrong on our infrastructure we will rectify it.
Evotel South Africa's reply10 Feb 2022, 11:47
Official
Hi there.
Evotel and Cool Ideas are engaging regularly regarding your line and we are determined to get this sorted out. Evotel's networks are built and provisioned to accommodate the speeds demanded of its users, but if something has gone wrong on our infrastructure we will rectify it.
Evotel and Cool Ideas are engaging regularly regarding your line and we are determined to get this sorted out. Evotel's networks are built and provisioned to accommodate the speeds demanded of its users, but if something has gone wrong on our infrastructure we will rectify it.
LS
Louis S's updateReviewer Update
10 Feb 2022, 21:15How does it take you guys 6 months plus and you are still not any closer to any resolution, you don't even have the ***** to call me back with proper feedback and would rather just paste your general feedback copied and pasted and hoped I will be happy with it. Pathetic if this is the standard that you treat clients with.
LS
Louis S's update10 Feb 2022, 21:15
Reviewer Update
How does it take you guys 6 months plus and you are still not any closer to any resolution, you don't even have the ***** to call me back with proper feedback and would rather just paste your general feedback copied and pasted and hoped I will be happy with it. Pathetic if this is the standard that you treat clients with.
Evotel South Africa's replyOfficial
14 Feb 2023, 11:14Hi there Louis.
We are very sorry for the disturbances and really do hope that you have not any trouble since. Our Support is determined to get all issues sorted out as soon as possible and have clear communication provided to all clients in a timely manner.
Please reach out to us on socials or log a ticket with us and our teams will investigate and assist as soon as possible with your query.
We are very sorry for the disturbances and really do hope that you have not any trouble since. Our Support is determined to get all issues sorted out as soon as possible and have clear communication provided to all clients in a timely manner.
Please reach out to us on socials or log a ticket with us and our teams will investigate and assist as soon as possible with your query.
Evotel South Africa's reply14 Feb 2023, 11:14
Official
Hi there Louis.
We are very sorry for the disturbances and really do hope that you have not any trouble since. Our Support is determined to get all issues sorted out as soon as possible and have clear communication provided to all clients in a timely manner.
Please reach out to us on socials or log a ticket with us and our teams will investigate and assist as soon as possible with your query.
We are very sorry for the disturbances and really do hope that you have not any trouble since. Our Support is determined to get all issues sorted out as soon as possible and have clear communication provided to all clients in a timely manner.
Please reach out to us on socials or log a ticket with us and our teams will investigate and assist as soon as possible with your query.