QA
Quinton A
1 reviews | Active since Apr 2023
17 Apr 2023, 21:23
Worst Fibre installation experience.
I installed my fibre at the end of March and ever since then, I’ve been dealing with an intermittent connection that drops and random points of the day. Multiple tickets have been logged with Evotel and feedback is never given, it’s been weeks now and I’ve been on multiple calls with multiple agents from Afrihost trying to resolve this. Evotel has not provided any feedback on this, when they do give feedback I am told that the line looks fine and data sessions are to be requested from my ISP, when said data sessions are sent, the ticket is closed and no further feedback is given.
I have not been able to work for weeks now, The connection is so horrible and intermittent that I cannot be on a Zoom call for more than 2 minutes before it completely drops and the connection comes back after 20 minutes. I have had the worst experience with Evotel and would strongly suggest you not use them for your fibre installation.
P.S. Having to liaise with my ISP to communicate with Evotel makes for the worst customer experience ever, tickets are opened and you have no way of knowing what details are on the ticket or whether the ticket is still active.
0/10
Helpful (0)
Replies (7)0
Replies (7)
Evotel South Africa's replyOfficial
17 Apr 2023, 21:50Hi there Quinton.
We sincerely apologise that this has been your experience so far. We are bringing this to the attention of our Support Team and asking them to investigate and assist further. They will liaise with your ISP to get this trouble sorted out and have your line up and running as intended.
Our team will be in touch in the morning, again we are very sorry for the disturbance.
We sincerely apologise that this has been your experience so far. We are bringing this to the attention of our Support Team and asking them to investigate and assist further. They will liaise with your ISP to get this trouble sorted out and have your line up and running as intended.
Our team will be in touch in the morning, again we are very sorry for the disturbance.
Evotel South Africa's reply17 Apr 2023, 21:50
Official
Hi there Quinton.
We sincerely apologise that this has been your experience so far. We are bringing this to the attention of our Support Team and asking them to investigate and assist further. They will liaise with your ISP to get this trouble sorted out and have your line up and running as intended.
Our team will be in touch in the morning, again we are very sorry for the disturbance.
We sincerely apologise that this has been your experience so far. We are bringing this to the attention of our Support Team and asking them to investigate and assist further. They will liaise with your ISP to get this trouble sorted out and have your line up and running as intended.
Our team will be in touch in the morning, again we are very sorry for the disturbance.
QA
Quinton A's updateReviewer Update
17 Apr 2023, 21:56Surely these are automated responses right ?
I am tired of hearing “apologies for your inconvenience” I just want actions and feedback. I’ve been told multiple times that issues have been escalated.
Excuse my pessimism but I can almost guarantee you that by the end for this thread my issue will still not be resolved nor will I get any useful feedback on this.
I am tired of hearing “apologies for your inconvenience” I just want actions and feedback. I’ve been told multiple times that issues have been escalated.
Excuse my pessimism but I can almost guarantee you that by the end for this thread my issue will still not be resolved nor will I get any useful feedback on this.
QA
Quinton A's update17 Apr 2023, 21:56
Reviewer Update
Surely these are automated responses right ?
I am tired of hearing “apologies for your inconvenience” I just want actions and feedback. I’ve been told multiple times that issues have been escalated.
Excuse my pessimism but I can almost guarantee you that by the end for this thread my issue will still not be resolved nor will I get any useful feedback on this.
I am tired of hearing “apologies for your inconvenience” I just want actions and feedback. I’ve been told multiple times that issues have been escalated.
Excuse my pessimism but I can almost guarantee you that by the end for this thread my issue will still not be resolved nor will I get any useful feedback on this.
Evotel South Africa's replyOfficial
17 Apr 2023, 22:07Hi Quinton, I fully understand your frustration and I can assure you our initial response was not an automated one. I will ensure your query is treated with the highest of priorities and that someone from our support team contacts you in the morning to resolve your issue. We will troubleshoot with Afrihost and get your fibre line running as intended.
Evotel South Africa's reply17 Apr 2023, 22:07
Official
Hi Quinton, I fully understand your frustration and I can assure you our initial response was not an automated one. I will ensure your query is treated with the highest of priorities and that someone from our support team contacts you in the morning to resolve your issue. We will troubleshoot with Afrihost and get your fibre line running as intended.
QA
Quinton A's updateReviewer Update
17 Apr 2023, 22:13Alright, I will be waiting for you guys to get in touch.
QA
Quinton A's update17 Apr 2023, 22:13
Reviewer Update
Alright, I will be waiting for you guys to get in touch.
QA
Quinton A's updateReviewer Update
19 Apr 2023, 13:25As I expected, no useful feedback was given on this issue. I've been told the issue is sitting with their engineering team, this issue has been sitting with engineering team for over three weeks now. I really wonder what team takes more than 3 days to look into an issue and provide useful feedback ?
Every single time I am on a call with an agent it feels as if they just want to get me off the phone and they will say anything to do that. They will not give you any meaningful details on the tickets you have opened.
Evotel will respond to this message, promising to contact me and resolve this issue, and I can guarantee you they will just call and tell me the issue is still being investigated.
I am extremely disappointed with Evotel's service and I will reiterate that if you are looking for good Fibre installation experience, stay away from Evotel.
0/10
Every single time I am on a call with an agent it feels as if they just want to get me off the phone and they will say anything to do that. They will not give you any meaningful details on the tickets you have opened.
Evotel will respond to this message, promising to contact me and resolve this issue, and I can guarantee you they will just call and tell me the issue is still being investigated.
I am extremely disappointed with Evotel's service and I will reiterate that if you are looking for good Fibre installation experience, stay away from Evotel.
0/10
QA
Quinton A's update19 Apr 2023, 13:25
Reviewer Update
As I expected, no useful feedback was given on this issue. I've been told the issue is sitting with their engineering team, this issue has been sitting with engineering team for over three weeks now. I really wonder what team takes more than 3 days to look into an issue and provide useful feedback ?
Every single time I am on a call with an agent it feels as if they just want to get me off the phone and they will say anything to do that. They will not give you any meaningful details on the tickets you have opened.
Evotel will respond to this message, promising to contact me and resolve this issue, and I can guarantee you they will just call and tell me the issue is still being investigated.
I am extremely disappointed with Evotel's service and I will reiterate that if you are looking for good Fibre installation experience, stay away from Evotel.
0/10
Every single time I am on a call with an agent it feels as if they just want to get me off the phone and they will say anything to do that. They will not give you any meaningful details on the tickets you have opened.
Evotel will respond to this message, promising to contact me and resolve this issue, and I can guarantee you they will just call and tell me the issue is still being investigated.
I am extremely disappointed with Evotel's service and I will reiterate that if you are looking for good Fibre installation experience, stay away from Evotel.
0/10
Evotel South Africa's replyOfficial
24 Apr 2023, 14:50Hi there.
Our Support confirmed with us that they did reach out to you and ensure that the trouble you did experience is now sorted out. Please do reach out to us if you need assistance with your fibre line and connectivity.
We do sincerely apologise for the disruption and experience you had.
Our Support confirmed with us that they did reach out to you and ensure that the trouble you did experience is now sorted out. Please do reach out to us if you need assistance with your fibre line and connectivity.
We do sincerely apologise for the disruption and experience you had.
Evotel South Africa's reply24 Apr 2023, 14:50
Official
Hi there.
Our Support confirmed with us that they did reach out to you and ensure that the trouble you did experience is now sorted out. Please do reach out to us if you need assistance with your fibre line and connectivity.
We do sincerely apologise for the disruption and experience you had.
Our Support confirmed with us that they did reach out to you and ensure that the trouble you did experience is now sorted out. Please do reach out to us if you need assistance with your fibre line and connectivity.
We do sincerely apologise for the disruption and experience you had.
QA
Quinton A's updateReviewer Update
24 Apr 2023, 16:57I am happy to say that after a few more calls and back and forth, my issue was resolved my Evotel & my ISP. My Fibre line is back up and the intermittence issue has been resolved. I will be keeping an eye on the line for the next few days for any issues.
I am glad my issue was eventually resolved, however I do not like the hoops I had to jump through to get this prioritised
I am glad my issue was eventually resolved, however I do not like the hoops I had to jump through to get this prioritised
QA
Quinton A's update24 Apr 2023, 16:57
Reviewer Update
I am happy to say that after a few more calls and back and forth, my issue was resolved my Evotel & my ISP. My Fibre line is back up and the intermittence issue has been resolved. I will be keeping an eye on the line for the next few days for any issues.
I am glad my issue was eventually resolved, however I do not like the hoops I had to jump through to get this prioritised
I am glad my issue was eventually resolved, however I do not like the hoops I had to jump through to get this prioritised