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Neil S
1 reviews | Active since Apr 2022
11 Jan 2025, 13:14
Wi-Fi Ennerdale
Seriously despondent with their services, don’t know how else to get a response from Evotel after a months of struggling with my Wi-Fi speeds, a Technician was here yesterday, was very happy with speeds until this morning, now I have no connection at all,. Can I just get the service I pay for on a monthly basis, is that seriously to much to ask for.
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Replies (3)
Evotel South Africa's replyOfficial
11 Jan 2025, 13:17Good day Neil, we do apologize for any inconveniences caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly.
Evotel South Africa's reply11 Jan 2025, 13:17
Official
Good day Neil, we do apologize for any inconveniences caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly.
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Neil S's updateReviewer Update
12 Jan 2025, 10:06I sincerely hoped this was going to be a retraction of my review.At this point I think Hellopeter needs to add negative stars, your Technician was here yesterday and I have connectivity for a few hours off since last night again. At this point I have no confidence that this issue will be sorted, please. At this point it feels like I will never have a stable Wi-Fi connections ever. And please do not start your reply with an apology, the key to apologising is that you try and rectify the problem.
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Neil S's update12 Jan 2025, 10:06
Reviewer Update
I sincerely hoped this was going to be a retraction of my review.At this point I think Hellopeter needs to add negative stars, your Technician was here yesterday and I have connectivity for a few hours off since last night again. At this point I have no confidence that this issue will be sorted, please. At this point it feels like I will never have a stable Wi-Fi connections ever. And please do not start your reply with an apology, the key to apologising is that you try and rectify the problem.
Evotel South Africa's replyOfficial
12 Jan 2025, 12:14Thank you for bringing this to our attention once again, we will ensure that we send our team back to your premise to ensure that we supply you with seamless internet connection.
Evotel South Africa's reply12 Jan 2025, 12:14
Official
Thank you for bringing this to our attention once again, we will ensure that we send our team back to your premise to ensure that we supply you with seamless internet connection.