HJ
Howard J
1 reviews | Active since Apr 2022
16 Feb 2026, 13:14
VERY VERY BAD SERVICES
Hi Thank you for your patience. Termination from the previous tenant and the early line release was requested from Evotel, I have just escalated to our Admin team to do a follow up as I still get an error when trying to submit the order. No, once the line has been released by Evotel from the previous tenant, Mweb is supposed to submit the activation order for you. ALL AM ASKING IS WHY CANT THE LINE BE RELEASE BY YOU GUYS. ***
Helpful (0)
Replies (13)0
Replies (13)
Evotel South Africa's replyOfficial
16 Feb 2026, 13:19Hi Howard!
Thank you for reaching out to us. We understand how frustrating this situation must be especially when you're ready to get connected and keep running into delays. The termination and early line release were requested and we have escalated the matter to our Admin team for an urgent follow up. Once the line is officially released we will be able to proceed with submitting your activation order.
Thank you for reaching out to us. We understand how frustrating this situation must be especially when you're ready to get connected and keep running into delays. The termination and early line release were requested and we have escalated the matter to our Admin team for an urgent follow up. Once the line is officially released we will be able to proceed with submitting your activation order.
Evotel South Africa's reply16 Feb 2026, 13:19
Official
Hi Howard!
Thank you for reaching out to us. We understand how frustrating this situation must be especially when you're ready to get connected and keep running into delays. The termination and early line release were requested and we have escalated the matter to our Admin team for an urgent follow up. Once the line is officially released we will be able to proceed with submitting your activation order.
Thank you for reaching out to us. We understand how frustrating this situation must be especially when you're ready to get connected and keep running into delays. The termination and early line release were requested and we have escalated the matter to our Admin team for an urgent follow up. Once the line is officially released we will be able to proceed with submitting your activation order.
HJ
Howard J's updateReviewer Update
16 Feb 2026, 13:46The client initially requested cancellation and reconnection through Evotel. However, as the client cannot be reconnected through NNN, a refund was requested, which cannot be processed.
Due to the client’s history and to ensure there is no dispute regarding the cancellation request, the client was asked to submit a formal cancellation email. The cancellation has now been processed, with the LR set to the 28th.
As the line was requested before the 15th, it will be released at month-end, unless there have been changes to the billing rules.
SO WHY YOU NOT TELLING ME THIS YOU RATHER GIVING ME HOPE ON NOTHING .
YOU COULD HAVE TOLD ME THIS ON FRIDAY MORNING I CUDHAVE MADE OTHER PLANS REGARDING INSTALLATION AND LINES.
AM LOST FOR WORDS .
MY SECONDWEEK WITHOUT INTERNET DAMN. BUT JA
Due to the client’s history and to ensure there is no dispute regarding the cancellation request, the client was asked to submit a formal cancellation email. The cancellation has now been processed, with the LR set to the 28th.
As the line was requested before the 15th, it will be released at month-end, unless there have been changes to the billing rules.
SO WHY YOU NOT TELLING ME THIS YOU RATHER GIVING ME HOPE ON NOTHING .
YOU COULD HAVE TOLD ME THIS ON FRIDAY MORNING I CUDHAVE MADE OTHER PLANS REGARDING INSTALLATION AND LINES.
AM LOST FOR WORDS .
MY SECONDWEEK WITHOUT INTERNET DAMN. BUT JA
HJ
Howard J's update16 Feb 2026, 13:46
Reviewer Update
The client initially requested cancellation and reconnection through Evotel. However, as the client cannot be reconnected through NNN, a refund was requested, which cannot be processed.
Due to the client’s history and to ensure there is no dispute regarding the cancellation request, the client was asked to submit a formal cancellation email. The cancellation has now been processed, with the LR set to the 28th.
As the line was requested before the 15th, it will be released at month-end, unless there have been changes to the billing rules.
SO WHY YOU NOT TELLING ME THIS YOU RATHER GIVING ME HOPE ON NOTHING .
YOU COULD HAVE TOLD ME THIS ON FRIDAY MORNING I CUDHAVE MADE OTHER PLANS REGARDING INSTALLATION AND LINES.
AM LOST FOR WORDS .
MY SECONDWEEK WITHOUT INTERNET DAMN. BUT JA
Due to the client’s history and to ensure there is no dispute regarding the cancellation request, the client was asked to submit a formal cancellation email. The cancellation has now been processed, with the LR set to the 28th.
As the line was requested before the 15th, it will be released at month-end, unless there have been changes to the billing rules.
SO WHY YOU NOT TELLING ME THIS YOU RATHER GIVING ME HOPE ON NOTHING .
YOU COULD HAVE TOLD ME THIS ON FRIDAY MORNING I CUDHAVE MADE OTHER PLANS REGARDING INSTALLATION AND LINES.
AM LOST FOR WORDS .
MY SECONDWEEK WITHOUT INTERNET DAMN. BUT JA
Evotel South Africa's replyOfficial
16 Feb 2026, 13:48Hi. Please kindly note the feedback from our support team:
EVO-137424
Client: Howard Muhammed Jacobs
Mr Jacobs requested a relocation while wishing to continue using our services at his new address. However, Net Nine Nine on Evotel is no longer onboarding new clients, and as such, a relocation is treated as a new connection, which cannot be processed.
Mr Jacobs contacted the entire team requesting this again and was informed that it cannot be done. Following this, he requested a refund.
Please note:
Payment was made on 27 January.
His billing date is the 28th of every month.
The refund request was made more than 14 days later, and the service was in use during that period.
As per business rules, the client is not eligible for a refund or reconnection. Cancellation will only take place month end 28/02/2026
EVO-137424
Client: Howard Muhammed Jacobs
Mr Jacobs requested a relocation while wishing to continue using our services at his new address. However, Net Nine Nine on Evotel is no longer onboarding new clients, and as such, a relocation is treated as a new connection, which cannot be processed.
Mr Jacobs contacted the entire team requesting this again and was informed that it cannot be done. Following this, he requested a refund.
Please note:
Payment was made on 27 January.
His billing date is the 28th of every month.
The refund request was made more than 14 days later, and the service was in use during that period.
As per business rules, the client is not eligible for a refund or reconnection. Cancellation will only take place month end 28/02/2026
Evotel South Africa's reply16 Feb 2026, 13:48
Official
Hi. Please kindly note the feedback from our support team:
EVO-137424
Client: Howard Muhammed Jacobs
Mr Jacobs requested a relocation while wishing to continue using our services at his new address. However, Net Nine Nine on Evotel is no longer onboarding new clients, and as such, a relocation is treated as a new connection, which cannot be processed.
Mr Jacobs contacted the entire team requesting this again and was informed that it cannot be done. Following this, he requested a refund.
Please note:
Payment was made on 27 January.
His billing date is the 28th of every month.
The refund request was made more than 14 days later, and the service was in use during that period.
As per business rules, the client is not eligible for a refund or reconnection. Cancellation will only take place month end 28/02/2026
EVO-137424
Client: Howard Muhammed Jacobs
Mr Jacobs requested a relocation while wishing to continue using our services at his new address. However, Net Nine Nine on Evotel is no longer onboarding new clients, and as such, a relocation is treated as a new connection, which cannot be processed.
Mr Jacobs contacted the entire team requesting this again and was informed that it cannot be done. Following this, he requested a refund.
Please note:
Payment was made on 27 January.
His billing date is the 28th of every month.
The refund request was made more than 14 days later, and the service was in use during that period.
As per business rules, the client is not eligible for a refund or reconnection. Cancellation will only take place month end 28/02/2026
HJ
Howard J's updateReviewer Update
16 Feb 2026, 14:06JA THATS SORTED OUT. I DONT CARE ABOUT 27ROOIHOUT LINE. I DONT CARE ABOUT NET99..
MY QUESTION TO YOU IS WHATS THE HOLD UP ON 23 PLATINUM STREETS KATHU LINE.
THERE WAS A REQUEST PUT IN LAST WEEK YOU BUT NO ONE CAN TELL ME ABOUT THE EARLY RELEASE OF THIS LINE.
MY QUESTION TO YOU IS WHATS THE HOLD UP ON 23 PLATINUM STREETS KATHU LINE.
THERE WAS A REQUEST PUT IN LAST WEEK YOU BUT NO ONE CAN TELL ME ABOUT THE EARLY RELEASE OF THIS LINE.
HJ
Howard J's update16 Feb 2026, 14:06
Reviewer Update
JA THATS SORTED OUT. I DONT CARE ABOUT 27ROOIHOUT LINE. I DONT CARE ABOUT NET99..
MY QUESTION TO YOU IS WHATS THE HOLD UP ON 23 PLATINUM STREETS KATHU LINE.
THERE WAS A REQUEST PUT IN LAST WEEK YOU BUT NO ONE CAN TELL ME ABOUT THE EARLY RELEASE OF THIS LINE.
MY QUESTION TO YOU IS WHATS THE HOLD UP ON 23 PLATINUM STREETS KATHU LINE.
THERE WAS A REQUEST PUT IN LAST WEEK YOU BUT NO ONE CAN TELL ME ABOUT THE EARLY RELEASE OF THIS LINE.
HJ
Howard J's updateReviewer Update
16 Feb 2026, 14:0723 PLATINUM ROAD KATHU 8446
HJ
Howard J's update16 Feb 2026, 14:07
Reviewer Update
23 PLATINUM ROAD KATHU 8446
HJ
Howard J's updateReviewer Update
16 Feb 2026, 15:37IVE NEVER ENCOUNTERED EVOTEL THIS BAD WITH THEIR SERVICES.
VERY SHOCKING
VERY SHOCKING
HJ
Howard J's update16 Feb 2026, 15:37
Reviewer Update
IVE NEVER ENCOUNTERED EVOTEL THIS BAD WITH THEIR SERVICES.
VERY SHOCKING
VERY SHOCKING
Evotel South Africa's replyOfficial
16 Feb 2026, 17:51Good day, Howard, did our support team follow up with your inquiry?
Evotel South Africa's reply16 Feb 2026, 17:51
Official
Good day, Howard, did our support team follow up with your inquiry?
HJ
Howard J's updateReviewer Update
16 Feb 2026, 19:05Evotel South Africa’s reply16 Feb 2026 at 17:56Hi Howard, We sincerely apologise for the inconvenience experienced and understand your frustration. Please be assured that your matter has already been escalated to the relevant technical team for urgent attention. Our team is actively aware of the inquiry and is working toward a resolution. To avoid delays and duplication in the process, we kindly request that no additional complaints be logged at this stage, as this may reset escalation queues and slow down the investigation. We appreciate your patience and assure you that we are committed to resolving this as efficiently as possible.
AM TIRED GUYS PLEASE.
I WILL START COMPLAINING ALL OVER AGAIN TOMORO. UNTIL EVOTEL OR MWEB GETS SERIOUS ABOUT THIS.
IVE BEEN GIVEN RUN AROUND SINCE FRIDAY.
TALK TO YOU TOMORO
AM TIRED GUYS PLEASE.
I WILL START COMPLAINING ALL OVER AGAIN TOMORO. UNTIL EVOTEL OR MWEB GETS SERIOUS ABOUT THIS.
IVE BEEN GIVEN RUN AROUND SINCE FRIDAY.
TALK TO YOU TOMORO
HJ
Howard J's update16 Feb 2026, 19:05
Reviewer Update
Evotel South Africa’s reply16 Feb 2026 at 17:56Hi Howard, We sincerely apologise for the inconvenience experienced and understand your frustration. Please be assured that your matter has already been escalated to the relevant technical team for urgent attention. Our team is actively aware of the inquiry and is working toward a resolution. To avoid delays and duplication in the process, we kindly request that no additional complaints be logged at this stage, as this may reset escalation queues and slow down the investigation. We appreciate your patience and assure you that we are committed to resolving this as efficiently as possible.
AM TIRED GUYS PLEASE.
I WILL START COMPLAINING ALL OVER AGAIN TOMORO. UNTIL EVOTEL OR MWEB GETS SERIOUS ABOUT THIS.
IVE BEEN GIVEN RUN AROUND SINCE FRIDAY.
TALK TO YOU TOMORO
AM TIRED GUYS PLEASE.
I WILL START COMPLAINING ALL OVER AGAIN TOMORO. UNTIL EVOTEL OR MWEB GETS SERIOUS ABOUT THIS.
IVE BEEN GIVEN RUN AROUND SINCE FRIDAY.
TALK TO YOU TOMORO
HJ
Howard J's updateReviewer Update
16 Feb 2026, 19:14THIS IS A PROMISE I WILL COMPLAIN EVERYDAY UNTIL IVE BEEN HELPED.
HJ
Howard J's update16 Feb 2026, 19:14
Reviewer Update
THIS IS A PROMISE I WILL COMPLAIN EVERYDAY UNTIL IVE BEEN HELPED.
Evotel South Africa's replyOfficial
17 Feb 2026, 08:57 Good day Howard,
As previously communicated, your cancellation will take effect on 28 February in accordance with our standard business procedures.
We would also like to address the manner of communication received. Our team has reported repeated instances of inappropriate and disrespectful language directed toward them. While we understand that service-related matters can be frustrating, we maintain a zero-tolerance policy toward abusive or malicious conduct toward our staff.
As a result, we will not be engaging in further correspondence that contains disrespectful or inappropriate language. Should you require any final account-related clarification before your cancellation date, we remain available to assist in a professional and respectful manner.
We trust you understand our position.
As previously communicated, your cancellation will take effect on 28 February in accordance with our standard business procedures.
We would also like to address the manner of communication received. Our team has reported repeated instances of inappropriate and disrespectful language directed toward them. While we understand that service-related matters can be frustrating, we maintain a zero-tolerance policy toward abusive or malicious conduct toward our staff.
As a result, we will not be engaging in further correspondence that contains disrespectful or inappropriate language. Should you require any final account-related clarification before your cancellation date, we remain available to assist in a professional and respectful manner.
We trust you understand our position.
Evotel South Africa's reply17 Feb 2026, 08:57
Official
Good day Howard,
As previously communicated, your cancellation will take effect on 28 February in accordance with our standard business procedures.
We would also like to address the manner of communication received. Our team has reported repeated instances of inappropriate and disrespectful language directed toward them. While we understand that service-related matters can be frustrating, we maintain a zero-tolerance policy toward abusive or malicious conduct toward our staff.
As a result, we will not be engaging in further correspondence that contains disrespectful or inappropriate language. Should you require any final account-related clarification before your cancellation date, we remain available to assist in a professional and respectful manner.
We trust you understand our position.
As previously communicated, your cancellation will take effect on 28 February in accordance with our standard business procedures.
We would also like to address the manner of communication received. Our team has reported repeated instances of inappropriate and disrespectful language directed toward them. While we understand that service-related matters can be frustrating, we maintain a zero-tolerance policy toward abusive or malicious conduct toward our staff.
As a result, we will not be engaging in further correspondence that contains disrespectful or inappropriate language. Should you require any final account-related clarification before your cancellation date, we remain available to assist in a professional and respectful manner.
We trust you understand our position.
HJ
Howard J's updateReviewer Update
17 Feb 2026, 09:05You get your facts straight, dont just put something here on the platform thats false.
Read our conversations and tell me where i was rude if your services is bad than its bad.
Full stop
Read our conversations and tell me where i was rude if your services is bad than its bad.
Full stop
HJ
Howard J's update17 Feb 2026, 09:05
Reviewer Update
You get your facts straight, dont just put something here on the platform thats false.
Read our conversations and tell me where i was rude if your services is bad than its bad.
Full stop
Read our conversations and tell me where i was rude if your services is bad than its bad.
Full stop
HJ
Howard J's updateReviewer Update
17 Feb 2026, 09:08If you threathening me than i willl accept it. If this is how you treat your customers than no problem.
HJ
Howard J's update17 Feb 2026, 09:08
Reviewer Update
If you threathening me than i willl accept it. If this is how you treat your customers than no problem.
HJ
Howard J's updateReviewer Update
17 Feb 2026, 09:23I inderstand. ALL AM ASKING IS PROVE COS IVE BEEN COMMINICATING WITH YOU GUYS HERE ON THIS PLATFORM. IVE NEVER EVEN ANGAGED WITH CALLS. PROVE IS AL AM ASKING PLEASE
HJ
Howard J's update17 Feb 2026, 09:23
Reviewer Update
I inderstand. ALL AM ASKING IS PROVE COS IVE BEEN COMMINICATING WITH YOU GUYS HERE ON THIS PLATFORM. IVE NEVER EVEN ANGAGED WITH CALLS. PROVE IS AL AM ASKING PLEASE