SW
Sandra W
1 reviews | Active since Dec 2015
30 Nov 2024, 09:46
Very Poor Service***
Asked for my internet fibre package to be upgraded still waiting. Been on phone from Tuesday to Friday for hours with Afrihost Service Provider after all was check tested refreshed on my side just to be told EVOTEL did not upgrage the package yet. This is more than 8 days ago. But come 1Des they will take full payment for the upgraged package fee which is still not upgraged. Really bad bad service!!!!!!
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Replies (3)
Evotel South Africa's replyOfficial
30 Nov 2024, 12:19Hi there Sandra, we are so sorry to hear this. Please note that Evotel does not handle your billing however, a team member will be in contact with you to see how we can best assist you.
Best regards,
Evotel South Africa's reply30 Nov 2024, 12:19
Official
Hi there Sandra, we are so sorry to hear this. Please note that Evotel does not handle your billing however, a team member will be in contact with you to see how we can best assist you.
Best regards,
SW
Sandra W's updateReviewer Update
30 Nov 2024, 12:50The billing is not the issue the extremely slow internet is the issue.
SW
Sandra W's update30 Nov 2024, 12:50
Reviewer Update
The billing is not the issue the extremely slow internet is the issue.
Evotel South Africa's replyOfficial
30 Nov 2024, 15:17We will try to get your internet speed sorted, ideally your ISP sorts that out.
Best regards,
Evotel South Africa's reply30 Nov 2024, 15:17
Official
We will try to get your internet speed sorted, ideally your ISP sorts that out.
Best regards,