AH
Alex H
1 reviews | Active since Mar 2023
31 Dec 2025, 18:00
Very poor customer service from Evotel in Middelburg, Mpumalanga
I'm not very happy with the service I am receiving from Evotel. My installation for my fibre was done on the 29th of December 2025. And until now I don't have any connection to use the fibre.
If doing a installation this time of year was going to be a problem, they should've said so. But nothing was said!? Installation was done in such a rush, and the customer is the person sitting with no internet connection. But like all companies selling stuff, they are quick to to make promises but poor to deliver.
I am very much disappointed in the service from Evotel.
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Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
01 Jan 2026, 08:04Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced following your fibre installation on 29 December 2025.
We fully understand how disappointing it is to have an installation completed yet still be without a usable connection, especially during a time of year when reliable internet access is essential. You are absolutely correct, if there were potential delays or challenges due to the holiday period, this should have been clearly communicated to you upfront. We regret that this was not handled as it should have been.
We also acknowledge your concern regarding the rushed installation and the lack of follow-through thereafter. This does not reflect the level of service we aim to provide, and we take your feedback seriously.
Your account has been escalated to our technical and provisioning teams for urgent review. We are currently investigating the cause of the delay and will provide you with a clear update and resolution timeline as soon as possible. A member of our support team will be in direct contact with you shortly.
Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your patience and the opportunity to correct this situation and restore your confidence in our service.
Evotel South Africa's reply01 Jan 2026, 08:04
Official
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced following your fibre installation on 29 December 2025.
We fully understand how disappointing it is to have an installation completed yet still be without a usable connection, especially during a time of year when reliable internet access is essential. You are absolutely correct, if there were potential delays or challenges due to the holiday period, this should have been clearly communicated to you upfront. We regret that this was not handled as it should have been.
We also acknowledge your concern regarding the rushed installation and the lack of follow-through thereafter. This does not reflect the level of service we aim to provide, and we take your feedback seriously.
Your account has been escalated to our technical and provisioning teams for urgent review. We are currently investigating the cause of the delay and will provide you with a clear update and resolution timeline as soon as possible. A member of our support team will be in direct contact with you shortly.
Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your patience and the opportunity to correct this situation and restore your confidence in our service.
AH
Alex H's updateReviewer Update
02 Jan 2026, 09:12When will this issue be sorted?
AH
Alex H's update02 Jan 2026, 09:12
Reviewer Update
When will this issue be sorted?
Evotel South Africa's replyOfficial
02 Jan 2026, 10:50Hi there, I am following up with our team and a representative will be in contact with you to provide feedback shortly.
Evotel South Africa's reply02 Jan 2026, 10:50
Official
Hi there, I am following up with our team and a representative will be in contact with you to provide feedback shortly.
AH
Alex H's updateReviewer Update
02 Jan 2026, 12:18When will this feedback be provided, as I don't believe is the phrase of "provide feedback shortly"
AH
Alex H's update02 Jan 2026, 12:18
Reviewer Update
When will this feedback be provided, as I don't believe is the phrase of "provide feedback shortly"
Evotel South Africa's replyOfficial
02 Jan 2026, 15:44Please note that a representative has contacted the number provided and assured that a team will be delegated to provide the relevant assistance to get your fibre connected.
Evotel South Africa's reply02 Jan 2026, 15:44
Official
Please note that a representative has contacted the number provided and assured that a team will be delegated to provide the relevant assistance to get your fibre connected.