AB
Abraham B
1 reviews | Active since May 2013
20 Mar 2024, 08:52
Very disappointed
Sick and tired of evotel and the empty promises and completely poor service. Been without internet since 15 March. Logged a complaint and they phoned me but couldn't sort it out. I was told that they will escalate the problem to network engineers. Then I received an email saying that a technician will be sent out to come and change my ONT device and so far nothing. Have sent emails again and they don't even respond to my emails. I'm really kind of ****ed. Never had problems in 4 years and now that I have problems it can't even be solved. How long should one wait before getting the help you need.
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
20 Mar 2024, 08:56Hi there Karin.
We are extremely sorry for the delay on your repair. Our team is investigating what's gone wrong here and someone will be in touch with you shortly to assist and investigate further. Thank you for bringing this to our attention so we can get this sorted out for you.
We are extremely sorry for the delay on your repair. Our team is investigating what's gone wrong here and someone will be in touch with you shortly to assist and investigate further. Thank you for bringing this to our attention so we can get this sorted out for you.
Evotel South Africa's reply20 Mar 2024, 08:56
Official
Hi there Karin.
We are extremely sorry for the delay on your repair. Our team is investigating what's gone wrong here and someone will be in touch with you shortly to assist and investigate further. Thank you for bringing this to our attention so we can get this sorted out for you.
We are extremely sorry for the delay on your repair. Our team is investigating what's gone wrong here and someone will be in touch with you shortly to assist and investigate further. Thank you for bringing this to our attention so we can get this sorted out for you.
AB
Abraham B's updateReviewer Update
20 Mar 2024, 10:24Technicians are currently at my residence. Thank you for the quick response. It's not an evotel problem but definitely a vox problem which they told me is not a problem on their side and it should be from evotel. It seems like the vox router is faulty. My apologies for attacking you but vox is in the wrong here by telling me everything is fine from their side.
AB
Abraham B's update20 Mar 2024, 10:24
Reviewer Update
Technicians are currently at my residence. Thank you for the quick response. It's not an evotel problem but definitely a vox problem which they told me is not a problem on their side and it should be from evotel. It seems like the vox router is faulty. My apologies for attacking you but vox is in the wrong here by telling me everything is fine from their side.
Evotel South Africa's replyOfficial
20 Mar 2024, 10:28Hi there Abraham!
We are very glad to hear the team assisted so well. We are sorry for the misinformation you received, but our team will also escalate to Vox from our side. Please keep us informed if this does not get sorted out as well. We'll be happy to assist where we can.
We are very glad to hear the team assisted so well. We are sorry for the misinformation you received, but our team will also escalate to Vox from our side. Please keep us informed if this does not get sorted out as well. We'll be happy to assist where we can.
Evotel South Africa's reply20 Mar 2024, 10:28
Official
Hi there Abraham!
We are very glad to hear the team assisted so well. We are sorry for the misinformation you received, but our team will also escalate to Vox from our side. Please keep us informed if this does not get sorted out as well. We'll be happy to assist where we can.
We are very glad to hear the team assisted so well. We are sorry for the misinformation you received, but our team will also escalate to Vox from our side. Please keep us informed if this does not get sorted out as well. We'll be happy to assist where we can.
AB
Abraham B's updateReviewer Update
20 Mar 2024, 10:31Thank you so much. I have also just sent them an email to say that the problem is on their side and definitely not evotel. Thank you for your help it's much appreciated
AB
Abraham B's update20 Mar 2024, 10:31
Reviewer Update
Thank you so much. I have also just sent them an email to say that the problem is on their side and definitely not evotel. Thank you for your help it's much appreciated
Evotel South Africa's replyOfficial
20 Mar 2024, 11:23Its a pleasure form us Here at Evotel.
Evotel South Africa's reply20 Mar 2024, 11:23
Official
Its a pleasure form us Here at Evotel.