1 reviews | Active since Oct 2026
Very disappointed and poor service and communication.
Very disappointed with the service that we have been receiving recently. We had to wait 6 days for our fiber to be repaired. Just a few days after it was fixed the lines was cut again and now it has been another 2 weeks were there is no/poor communication from them. Still they expect us to pay for the month even if we have not had wifi for 3 weeks already, and still no light at the end of the tunnel.
Hi there,
We’re sincerely sorry about the repeated fibre disruptions and the extended periods without a reliable connection. We understand how frustrating it must be to experience another fault so soon after a repair, especially with limited communication about when your service will be restored.
We’d like to look into this for you. Please send us a private message on our Facebook page with your contact details so we can protect your privacy and escalate the matter to the relevant team for investigation and follow-up.
We apologise for the ongoing inconvenience and appreciate you bringing your concerns to our attention.
Hi there,
We’re sincerely sorry about the repeated fibre disruptions and the extended periods without a reliable connection. We understand how frustrating it must be to experience another fault so soon after a repair, especially with limited communication about when your service will be restored.
We’d like to look into this for you. Please send us a private message on our Facebook page with your contact details so we can protect your privacy and escalate the matter to the relevant team for investigation and follow-up.
We apologise for the ongoing inconvenience and appreciate you bringing your concerns to our attention.