JP
Jacques P

1 reviews | Active since Nov 2017

09 Feb 2022, 19:18

Utter bad aervice and internet connections

If i coul give a star in the minus, it would probably be a minus 5 for utter bad service. I am in the Northern Cape Upington that has been bartered with bad service, connectivity issues and bad internet speed since the lines have gone live. Not to mention intermittent on and offa the last week or so. To make things worse, Evotel had me in a whatsapp group and remived me for being hones and fruatrated. Started on a 50mb line and decided to upgrade to tge 1gb line because of speed issues... Apeed went up but downtime kept me frim using the net for what i pay for.

I will now take this matter to the newspapers, tothe ombudsman, and every possible social media platform to expose this company and thair poor buisness

Worst internet supplier in the country

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Replies (1)
Evotel South Africa
Evotel South Africa's reply09 Feb 2022, 19:41
Official
Hi Jacques.

We realise the frustration the fluctuations on the Upington network have been. We are sincerely sorry for that and we are working on stabilising the network to avoid this moving forward. We've always welcomed open and honest dialogue which is the point of the group, however, our groups are not platforms for members to antagonise one another and you were removed due to contributing to a combative atmosphere. 

As always, we recognise our part in the frustrations our clients are currently experiencing with the line and we will continue to work to provide the community with the service they deserve.