cK
chris K
1 reviews | Active since Feb 2014
27 Oct 2023, 13:13
USELESS PROVIDER
I HAVE HAD MORE PROBLEMS SINCE EVOTEL LAID THE FIBER,I HAVE TO REBOOT MY ROUTER AT LEAST 4 TIMES A DAY TO BE ABLE TO GET INTERNET SPEED DROPS EVERY 10 TO 20 MIN. I HAVE REPORTED THIS TO MWEB BUT THEY DO NOT CONTACT THEM AT ALL .AND I CAN NOT CONTACT EVOTEL DIRECT HAVE TO GO THROUGH MWEB. THIS IS GETTING WORSE AND I AM LOOKING FOR A MORE STABLE FIBER NETWORK.
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Replies (2)0
Replies (2)
Evotel South Africa's replyOfficial
27 Oct 2023, 13:21Hi there Chris.
We're so sorry to hear about the trouble you've been having with your speeds. Our team will definitely be directly in touch with you regarding this to help resolve this. It's very concerning that Mweb has not raised this directly with us and we will be sure to follow this up with them. They are your point of contact and are responsible for logging tickets.
That being said, we do also have various platforms you can get in touch with us. Our Social Media Team closely monitors both our Facebook and Twitter pages for any client who needs assistance and our Support Team is always busy on our ticketing system making sure our clients are taken care of. Please reach out to us on Facebook and Twitter and our team will be happy to provide you the necessary information to find us directly more easily in future.
Once again, we apologise for the trouble with the speeds and your line has been escalated directly to our Support Team. We hope to have this sorted out as soon as possible for you.
We're so sorry to hear about the trouble you've been having with your speeds. Our team will definitely be directly in touch with you regarding this to help resolve this. It's very concerning that Mweb has not raised this directly with us and we will be sure to follow this up with them. They are your point of contact and are responsible for logging tickets.
That being said, we do also have various platforms you can get in touch with us. Our Social Media Team closely monitors both our Facebook and Twitter pages for any client who needs assistance and our Support Team is always busy on our ticketing system making sure our clients are taken care of. Please reach out to us on Facebook and Twitter and our team will be happy to provide you the necessary information to find us directly more easily in future.
Once again, we apologise for the trouble with the speeds and your line has been escalated directly to our Support Team. We hope to have this sorted out as soon as possible for you.
Evotel South Africa's reply27 Oct 2023, 13:21
Official
Hi there Chris.
We're so sorry to hear about the trouble you've been having with your speeds. Our team will definitely be directly in touch with you regarding this to help resolve this. It's very concerning that Mweb has not raised this directly with us and we will be sure to follow this up with them. They are your point of contact and are responsible for logging tickets.
That being said, we do also have various platforms you can get in touch with us. Our Social Media Team closely monitors both our Facebook and Twitter pages for any client who needs assistance and our Support Team is always busy on our ticketing system making sure our clients are taken care of. Please reach out to us on Facebook and Twitter and our team will be happy to provide you the necessary information to find us directly more easily in future.
Once again, we apologise for the trouble with the speeds and your line has been escalated directly to our Support Team. We hope to have this sorted out as soon as possible for you.
We're so sorry to hear about the trouble you've been having with your speeds. Our team will definitely be directly in touch with you regarding this to help resolve this. It's very concerning that Mweb has not raised this directly with us and we will be sure to follow this up with them. They are your point of contact and are responsible for logging tickets.
That being said, we do also have various platforms you can get in touch with us. Our Social Media Team closely monitors both our Facebook and Twitter pages for any client who needs assistance and our Support Team is always busy on our ticketing system making sure our clients are taken care of. Please reach out to us on Facebook and Twitter and our team will be happy to provide you the necessary information to find us directly more easily in future.
Once again, we apologise for the trouble with the speeds and your line has been escalated directly to our Support Team. We hope to have this sorted out as soon as possible for you.
cK
chris K's updateReviewer Update
27 Oct 2023, 13:39YOU INDICATE I MUST GET HOLD OF YOU ON FACEBOOK AND TWITTER (Social Media Team closely monitors both our Facebook and Twitter) BUT IF YOU KEEP ON GETTING ERROR (NO INTERNET CONNECTION) WHAT DO YOU DO?? MWEB TAKES WEEKS TO EVEN ANSER YOU, WHAT MUST YOU DO IF YOU HAVE A BUSINESS TO RUN YOU CAN NOT WAIT. THAT IS WHY I AM LOOKING FOR A MORE STABLE INTERNET PROVIDER.
cK
chris K's update27 Oct 2023, 13:39
Reviewer Update
YOU INDICATE I MUST GET HOLD OF YOU ON FACEBOOK AND TWITTER (Social Media Team closely monitors both our Facebook and Twitter) BUT IF YOU KEEP ON GETTING ERROR (NO INTERNET CONNECTION) WHAT DO YOU DO?? MWEB TAKES WEEKS TO EVEN ANSER YOU, WHAT MUST YOU DO IF YOU HAVE A BUSINESS TO RUN YOU CAN NOT WAIT. THAT IS WHY I AM LOOKING FOR A MORE STABLE INTERNET PROVIDER.