WK
Wiehann K
1 reviews | Active since Dec 2021
17 Dec 2022, 16:22
Useless
Once AGAIN Evotel has proven that their ticket system is useless. Once AGAIN 3 days (in counting) wait.
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
17 Dec 2022, 16:48Hi there Wiehann.
We apologise for this downtime you have had to experience. We've asked our Support Team to assist with reaching out to the Maintenance Team and getting your fault fixed to have your services up and running again as intended.
We are very sorry for this experience and we hope you can be restored as soon as possible.
We apologise for this downtime you have had to experience. We've asked our Support Team to assist with reaching out to the Maintenance Team and getting your fault fixed to have your services up and running again as intended.
We are very sorry for this experience and we hope you can be restored as soon as possible.
Evotel South Africa's reply17 Dec 2022, 16:48
Official
Hi there Wiehann.
We apologise for this downtime you have had to experience. We've asked our Support Team to assist with reaching out to the Maintenance Team and getting your fault fixed to have your services up and running again as intended.
We are very sorry for this experience and we hope you can be restored as soon as possible.
We apologise for this downtime you have had to experience. We've asked our Support Team to assist with reaching out to the Maintenance Team and getting your fault fixed to have your services up and running again as intended.
We are very sorry for this experience and we hope you can be restored as soon as possible.
WK
Wiehann K's updateReviewer Update
18 Dec 2022, 10:39Once AGAIN empty promises, no communication, no service. Day 4 (in counting). Useless is an understatement.
WK
Wiehann K's update18 Dec 2022, 10:39
Reviewer Update
Once AGAIN empty promises, no communication, no service. Day 4 (in counting). Useless is an understatement.
Evotel South Africa's replyOfficial
10 Feb 2023, 11:40Hi there Wiehann.
We're sorry for any previous issues that you've had and delays with the tickets and response time. Our Support Manager and Supervisor has a full team and has made it a priority to get the team to attend to all tickets in a timely manner.
Again we're sorry for the disruptions and apologise for your downtime you experienced.
We're sorry for any previous issues that you've had and delays with the tickets and response time. Our Support Manager and Supervisor has a full team and has made it a priority to get the team to attend to all tickets in a timely manner.
Again we're sorry for the disruptions and apologise for your downtime you experienced.
Evotel South Africa's reply10 Feb 2023, 11:40
Official
Hi there Wiehann.
We're sorry for any previous issues that you've had and delays with the tickets and response time. Our Support Manager and Supervisor has a full team and has made it a priority to get the team to attend to all tickets in a timely manner.
Again we're sorry for the disruptions and apologise for your downtime you experienced.
We're sorry for any previous issues that you've had and delays with the tickets and response time. Our Support Manager and Supervisor has a full team and has made it a priority to get the team to attend to all tickets in a timely manner.
Again we're sorry for the disruptions and apologise for your downtime you experienced.