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elize F
1 reviews | Active since Jul 2011
08 Jan 2025, 11:47
Useless
Accepted a fibre via MTN through supersonic - evotel suppose to install - received no feedback since 3 Jan- no assistance from anyone. no call - no guidance on how this is suppose to be connected or what is happening. mTN agent advised evotel will come to my address to check lined - Telling me via whatup that the service will be connected no need to come out - no reply thereafter did not come and check the existing line - no answer on further what up enquiries. Had it with useless companies
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Replies (3)
Evotel South Africa's replyOfficial
08 Jan 2025, 12:13Good day Elize, we do apologize for any inconveniences caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly.
Evotel South Africa's reply08 Jan 2025, 12:13
Official
Good day Elize, we do apologize for any inconveniences caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly.
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elize F's updateReviewer Update
08 Jan 2025, 15:16Thank you to Maartins and team for assistance, agents came to my house and tested, the system is now working . They sorted supersonic as well from their side - Awesome service received after the complaint was logged
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elize F's update08 Jan 2025, 15:16
Reviewer Update
Thank you to Maartins and team for assistance, agents came to my house and tested, the system is now working . They sorted supersonic as well from their side - Awesome service received after the complaint was logged
Evotel South Africa's replyOfficial
10 Jan 2025, 17:07We are gald we were able to provide swift assistance!
Evotel South Africa's reply10 Jan 2025, 17:07
Official
We are gald we were able to provide swift assistance!