cK
chris K
1 reviews | Active since Feb 2014
31 Oct 2023, 14:27
uncaring compony
Still no further response from them. I still have the same problem I have to reboot routers 4 times a day.
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
31 Oct 2023, 14:47Hi there Chris.
We are very sorry that you are still experiencing intermittence on your line, this has been escalated to our team again. Our Support Manager is reaching out to your ISP again to further investigate and assist from their side.
The Team has checked and confirmed there is no fault with the fibre on your line from our side and the light levels are within range which would cause trouble with speed and intermittence if they were abnormal.
We are very sorry that you are still experiencing intermittence on your line, this has been escalated to our team again. Our Support Manager is reaching out to your ISP again to further investigate and assist from their side.
The Team has checked and confirmed there is no fault with the fibre on your line from our side and the light levels are within range which would cause trouble with speed and intermittence if they were abnormal.
Best regards,
Evotel South Africa's reply31 Oct 2023, 14:47
Official
Hi there Chris.
We are very sorry that you are still experiencing intermittence on your line, this has been escalated to our team again. Our Support Manager is reaching out to your ISP again to further investigate and assist from their side.
The Team has checked and confirmed there is no fault with the fibre on your line from our side and the light levels are within range which would cause trouble with speed and intermittence if they were abnormal.
We are very sorry that you are still experiencing intermittence on your line, this has been escalated to our team again. Our Support Manager is reaching out to your ISP again to further investigate and assist from their side.
The Team has checked and confirmed there is no fault with the fibre on your line from our side and the light levels are within range which would cause trouble with speed and intermittence if they were abnormal.
Best regards,
cK
chris K's updateReviewer Update
31 Oct 2023, 15:14WHY THEN DO I HAVE UNSTABLE INTERNET? LATELY, IT'S AFFECTING MY RADIO SIGNAL WHICH HAS NEVER HAPPENED. MY RADIO HAS ALWAYS BEEN CLOSE TO THE ROUTERS WITH NO PROBLEM.
cK
chris K's update31 Oct 2023, 15:14
Reviewer Update
WHY THEN DO I HAVE UNSTABLE INTERNET? LATELY, IT'S AFFECTING MY RADIO SIGNAL WHICH HAS NEVER HAPPENED. MY RADIO HAS ALWAYS BEEN CLOSE TO THE ROUTERS WITH NO PROBLEM.
Evotel South Africa's replyOfficial
31 Oct 2023, 15:39Our Support Manager is getting your ISP to investigate from their side what might be the trouble on your line causing this trouble and to get to resolved as soon as possible.
Best regards,
Evotel South Africa's reply31 Oct 2023, 15:39
Official
Our Support Manager is getting your ISP to investigate from their side what might be the trouble on your line causing this trouble and to get to resolved as soon as possible.
Best regards,