Unauthorized digging
I have a serious challenge with Evotel. I did not request an installation of fibre and your people have come and dug a massive hole at the front of my yard that is not sealed. What kind of company does not look at health and safety? Are you going to be liable should my child fall into the hole that you've dug for fibre that I didn't request. I want this hole closed urgent before I take further steps against you.
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Replies (2)
Evotel South Africa's replyOfficial
03 Nov 2020, 18:32Hi there Mmalefa.
We here at Evotel would like to assure you that we would never build any network without the relevant paperwork being in order. As always, we have obtained all the necessary wayleaves in order to construct the network outside your boundary walls. Everything will be reinstated at the conclusion of the rollout.
That being said, we would like to ensure that our contractors are abiding by all the proper health and safety standards. Please provide us with your address and confirm your cell phone number for us so that we can give you a call in the morning to set your mind at ease.
We here at Evotel would like to assure you that we would never build any network without the relevant paperwork being in order. As always, we have obtained all the necessary wayleaves in order to construct the network outside your boundary walls. Everything will be reinstated at the conclusion of the rollout.
That being said, we would like to ensure that our contractors are abiding by all the proper health and safety standards. Please provide us with your address and confirm your cell phone number for us so that we can give you a call in the morning to set your mind at ease.
Best regards,
Evotel South Africa's reply03 Nov 2020, 18:32
Official
Hi there Mmalefa.
We here at Evotel would like to assure you that we would never build any network without the relevant paperwork being in order. As always, we have obtained all the necessary wayleaves in order to construct the network outside your boundary walls. Everything will be reinstated at the conclusion of the rollout.
That being said, we would like to ensure that our contractors are abiding by all the proper health and safety standards. Please provide us with your address and confirm your cell phone number for us so that we can give you a call in the morning to set your mind at ease.
We here at Evotel would like to assure you that we would never build any network without the relevant paperwork being in order. As always, we have obtained all the necessary wayleaves in order to construct the network outside your boundary walls. Everything will be reinstated at the conclusion of the rollout.
That being said, we would like to ensure that our contractors are abiding by all the proper health and safety standards. Please provide us with your address and confirm your cell phone number for us so that we can give you a call in the morning to set your mind at ease.
Best regards,
Evotel South Africa's replyOfficial
04 Nov 2020, 09:55Hi Mmalefa.
We trust that your conversation with management was able to address your concerns and clarify any confusion. We understand that health and safety are an important and necessary part of any construction and we will absolutely ensure that all those standards are maintained.
While our rollout will benefit the entire community and make working from easier, we also pride ourselves on our customer service and we will always rectify the situation whenever we are at fault. We are always open to feedback from the community and we hope to hear from you again.
We trust that your conversation with management was able to address your concerns and clarify any confusion. We understand that health and safety are an important and necessary part of any construction and we will absolutely ensure that all those standards are maintained.
While our rollout will benefit the entire community and make working from easier, we also pride ourselves on our customer service and we will always rectify the situation whenever we are at fault. We are always open to feedback from the community and we hope to hear from you again.
Best regards,
Evotel South Africa's reply04 Nov 2020, 09:55
Official
Hi Mmalefa.
We trust that your conversation with management was able to address your concerns and clarify any confusion. We understand that health and safety are an important and necessary part of any construction and we will absolutely ensure that all those standards are maintained.
While our rollout will benefit the entire community and make working from easier, we also pride ourselves on our customer service and we will always rectify the situation whenever we are at fault. We are always open to feedback from the community and we hope to hear from you again.
We trust that your conversation with management was able to address your concerns and clarify any confusion. We understand that health and safety are an important and necessary part of any construction and we will absolutely ensure that all those standards are maintained.
While our rollout will benefit the entire community and make working from easier, we also pride ourselves on our customer service and we will always rectify the situation whenever we are at fault. We are always open to feedback from the community and we hope to hear from you again.
Best regards,