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Pierre-shan
1 reviews | Active since Oct 2023
29 Apr 2026, 18:28
Too much down time with evotel
Evotel have pathetic service and too much down time,we have been experiencing the same issue every week for a while now. They don't take into consideration that some people depend on the fibre for working from home. I will be moving to a different service provider as soon as possible very far away from this terrible service and lack of communication.
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
29 Apr 2026, 19:24Hi there,
We’re really sorry to hear about your experience. We understand how disruptive repeated outages can be — especially when you rely on your connection for working from home. That level of instability and the lack of clear communication you’ve described is not the experience we aim to provide.
We’re currently aware of the recent recurring issues affecting your area, and our teams have been actively working to stabilise the network and prevent further interruptions. We also acknowledge that communication during these incidents needs to be clearer and more consistent.
Your feedback is taken seriously, and it highlights exactly where we need to improve. We truly regret the frustration this has caused and appreciate you raising it.
We’re really sorry to hear about your experience. We understand how disruptive repeated outages can be — especially when you rely on your connection for working from home. That level of instability and the lack of clear communication you’ve described is not the experience we aim to provide.
We’re currently aware of the recent recurring issues affecting your area, and our teams have been actively working to stabilise the network and prevent further interruptions. We also acknowledge that communication during these incidents needs to be clearer and more consistent.
Your feedback is taken seriously, and it highlights exactly where we need to improve. We truly regret the frustration this has caused and appreciate you raising it.
Best regards,
Evotel South Africa's reply29 Apr 2026, 19:24
Official
Hi there,
We’re really sorry to hear about your experience. We understand how disruptive repeated outages can be — especially when you rely on your connection for working from home. That level of instability and the lack of clear communication you’ve described is not the experience we aim to provide.
We’re currently aware of the recent recurring issues affecting your area, and our teams have been actively working to stabilise the network and prevent further interruptions. We also acknowledge that communication during these incidents needs to be clearer and more consistent.
Your feedback is taken seriously, and it highlights exactly where we need to improve. We truly regret the frustration this has caused and appreciate you raising it.
We’re really sorry to hear about your experience. We understand how disruptive repeated outages can be — especially when you rely on your connection for working from home. That level of instability and the lack of clear communication you’ve described is not the experience we aim to provide.
We’re currently aware of the recent recurring issues affecting your area, and our teams have been actively working to stabilise the network and prevent further interruptions. We also acknowledge that communication during these incidents needs to be clearer and more consistent.
Your feedback is taken seriously, and it highlights exactly where we need to improve. We truly regret the frustration this has caused and appreciate you raising it.
Best regards,
P
Pierre-shan's updateReviewer Update
29 Apr 2026, 20:40I would like to know how we as clients will be compensated for these down days as i still pay my full amount even though the line goes down. In total for this month alone our wifi has been down more then 5 days,how do you as the ISP accommodate us now? I would like to know what will happen because i cannot pay for days that i did not have service from you guys
P
Pierre-shan's update29 Apr 2026, 20:40
Reviewer Update
I would like to know how we as clients will be compensated for these down days as i still pay my full amount even though the line goes down. In total for this month alone our wifi has been down more then 5 days,how do you as the ISP accommodate us now? I would like to know what will happen because i cannot pay for days that i did not have service from you guys
Evotel South Africa's replyOfficial
30 Apr 2026, 17:06Hi there Pierre-shan.
Evotel is not your internet service provider. We are the local fibre network operator who work alongside a number of ISPs who offer service on our network. Your contract is with Afrihost, and they manage all financials. We kindly ask that you approach your ISP and they can raise it with our team.
Again, we apologise for these lengthy disruptions, and our teams are continuing work on site to restore connection.
Evotel is not your internet service provider. We are the local fibre network operator who work alongside a number of ISPs who offer service on our network. Your contract is with Afrihost, and they manage all financials. We kindly ask that you approach your ISP and they can raise it with our team.
Again, we apologise for these lengthy disruptions, and our teams are continuing work on site to restore connection.
Best regards,
Evotel South Africa's reply30 Apr 2026, 17:06
Official
Hi there Pierre-shan.
Evotel is not your internet service provider. We are the local fibre network operator who work alongside a number of ISPs who offer service on our network. Your contract is with Afrihost, and they manage all financials. We kindly ask that you approach your ISP and they can raise it with our team.
Again, we apologise for these lengthy disruptions, and our teams are continuing work on site to restore connection.
Evotel is not your internet service provider. We are the local fibre network operator who work alongside a number of ISPs who offer service on our network. Your contract is with Afrihost, and they manage all financials. We kindly ask that you approach your ISP and they can raise it with our team.
Again, we apologise for these lengthy disruptions, and our teams are continuing work on site to restore connection.
Best regards,