1 reviews | Active since Aug 2018
TERRIBLE SERVICE
We have a fibre connection with Evotel. We have been without internet since the 22nd of February 2022 and till date it is still not working. Our ISP is Web Africa, and I have sent them numerous messages regarding this but they keep telling me that they are waiting on feedback from Evotel. We are running a business and none of our staff is able to work.
I have logged a ticket with Evotel and Web Africa and still this issue has not been sorted out.
On the 22nd of February I was informed that Evotel did some kind of maintenance in the street and they missed our cable. They then sent a technician to our office and he told me that the ONT is faulty so he replaced it the next morning, he then informed me that Evotel will contact me to configure the ONT.
There has been numerous technicians onsite since them and every time it is someone different, and they keep telling us that they need to configure the ONT.
I dont understand why it is taking so long to just configure a ONT.
We are loosing business due to not having internet.
Evotel is useless and just keep telling Web Africa that the matter was escalated.
We are truly sorry with regards to the delay in getting you up and running again and I fully understand your frustration.
I am struggling to find your profile on our portal, please could you provide me with your address so that I can look into the matter? I will ensure this matter is attended to with urgency.
Also, please could you supply the ticket reference numbers that you received from Webafrica?
The Evotel Team.
We are truly sorry with regards to the delay in getting you up and running again and I fully understand your frustration.
I am struggling to find your profile on our portal, please could you provide me with your address so that I can look into the matter? I will ensure this matter is attended to with urgency.
Also, please could you supply the ticket reference numbers that you received from Webafrica?
The Evotel Team.
Ticket Evotel: #021828
Ticket Web Africa: #51243
Ticket Evotel: #021828
Ticket Web Africa: #51243
The matter has been escalated to management and they have confirmed they will ensure this is treated with the highest of priority.
Truly sorry once again for the delay in getting you up and running again.
The Evotel Team.
The matter has been escalated to management and they have confirmed they will ensure this is treated with the highest of priority.
Truly sorry once again for the delay in getting you up and running again.
The Evotel Team.
Can you explain to me why it is taking so long? Can you get your Management to contact me (I have requested this before).
Can you explain to me why it is taking so long? Can you get your Management to contact me (I have requested this before).