CE
Chantal E
1 reviews | Active since Jan 2025
10 Jan 2025, 15:47
Terrible service and no feedback
Good day.
We have had no fibre connection since the 20th of December, when the fault was logged. A team came out this week only. They have given no feedback, keep asking for videos of the router, and the only message we keep getting on our login attempts is, "No internet access. Please check the router or consult your network service provider." The only feedback we got from the Evotel team was that there was cable damage which they apparently repaired.
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
10 Jan 2025, 17:06 Good day Chantal, we do apologize for any inconveniences caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly.
Evotel South Africa's reply10 Jan 2025, 17:06
Official
Good day Chantal, we do apologize for any inconveniences caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly.
CE
Chantal E's updateReviewer Update
10 Jan 2025, 18:26I would like to give an update. I had excellent service from Relebohile from Evotel in the past hour. She managed to sort out exactly where the fault originated, and who is able to assist us ASAP. Thank you so much Relebohile for the excellent service, and I would definitely rate your service a 5 out of 5.
CE
Chantal E's update10 Jan 2025, 18:26
Reviewer Update
I would like to give an update. I had excellent service from Relebohile from Evotel in the past hour. She managed to sort out exactly where the fault originated, and who is able to assist us ASAP. Thank you so much Relebohile for the excellent service, and I would definitely rate your service a 5 out of 5.
Evotel South Africa's replyOfficial
10 Jan 2025, 19:08We are glad we were able to provide swift assistance!
Evotel South Africa's reply10 Jan 2025, 19:08
Official
We are glad we were able to provide swift assistance!
CE
Chantal E's updateReviewer Update
10 Jan 2025, 19:52I am not sure how to change this review from a 1 to a 5. Within 2 hours from my first review, Evotel has apologised, sent out a technician, and all is working perfectly. Thank you again Relebohile for the excellent service from the call center. If I could, I would rate you all 10 out of 5.
CE
Chantal E's update10 Jan 2025, 19:52
Reviewer Update
I am not sure how to change this review from a 1 to a 5. Within 2 hours from my first review, Evotel has apologised, sent out a technician, and all is working perfectly. Thank you again Relebohile for the excellent service from the call center. If I could, I would rate you all 10 out of 5.
Evotel South Africa's replyOfficial
10 Jan 2025, 20:00We do appreciate the positive feedback! At Evotel we are always ready to rescue our clients.
Evotel South Africa's reply10 Jan 2025, 20:00
Official
We do appreciate the positive feedback! At Evotel we are always ready to rescue our clients.