AR
Annemie R
1 reviews | Active since Jan 2021
17 Jun 2022, 14:00
Terrible service
Axxess has logged a fault with evotel and they never contacted me and never sent someone out to help us in 4 days. It is not bad service, it is actually NO service. I am so disgusted with their terrible service and it has happened now several times and the last is now over the past 4 days. Just NO reaction and any help.
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Evotel South Africa's replyOfficial
17 Jun 2022, 14:07Hi there.
I'm very sorry to hear that there has been trouble with your line. We've found your profile on our system and your line is operational on our side. I also looked at our ticketing system and I see Axxess did raise a ticket with us, but it was only this morning. Our team is engaging with them regarding this, but please also keep an eye on your phone. A member of our team will be reaching out shortly.
I'm very sorry to hear that there has been trouble with your line. We've found your profile on our system and your line is operational on our side. I also looked at our ticketing system and I see Axxess did raise a ticket with us, but it was only this morning. Our team is engaging with them regarding this, but please also keep an eye on your phone. A member of our team will be reaching out shortly.
Evotel South Africa's reply17 Jun 2022, 14:07
Official
Hi there.
I'm very sorry to hear that there has been trouble with your line. We've found your profile on our system and your line is operational on our side. I also looked at our ticketing system and I see Axxess did raise a ticket with us, but it was only this morning. Our team is engaging with them regarding this, but please also keep an eye on your phone. A member of our team will be reaching out shortly.
I'm very sorry to hear that there has been trouble with your line. We've found your profile on our system and your line is operational on our side. I also looked at our ticketing system and I see Axxess did raise a ticket with us, but it was only this morning. Our team is engaging with them regarding this, but please also keep an eye on your phone. A member of our team will be reaching out shortly.