TERRIBLE SERVICE!!!!!!!!!
Installation of my fibre was done on the 4th of February and recieved my router from MWEB on the 14th of February only to realise that there is no service. I have logged a query and followed up with them so many times and for 2 week I am still without any connection! If you call Evotel directly their line is unavailable! I'm so disappointed in the service and response time of this company!!!!
Helpful (0)
Replies (6)0
Replies (6)
Evotel South Africa's replyOfficial
01 Mar 2022, 11:25Hi Mittah
We are truly sorry that you are struggling to get assistance regarding your connectivity.
I have found your profile on our portal and it looks like you have a possible fibre fault. I have escalated the matter to the support team for investigation and will ensure the matter is attended to urgently.
The Evotel Team.
We are truly sorry that you are struggling to get assistance regarding your connectivity.
I have found your profile on our portal and it looks like you have a possible fibre fault. I have escalated the matter to the support team for investigation and will ensure the matter is attended to urgently.
The Evotel Team.
Evotel South Africa's reply01 Mar 2022, 11:25
Official
Hi Mittah
We are truly sorry that you are struggling to get assistance regarding your connectivity.
I have found your profile on our portal and it looks like you have a possible fibre fault. I have escalated the matter to the support team for investigation and will ensure the matter is attended to urgently.
The Evotel Team.
We are truly sorry that you are struggling to get assistance regarding your connectivity.
I have found your profile on our portal and it looks like you have a possible fibre fault. I have escalated the matter to the support team for investigation and will ensure the matter is attended to urgently.
The Evotel Team.
's updateReviewer Update
01 Mar 2022, 16:32When will this issue be resolved?
's update01 Mar 2022, 16:32
Reviewer Update
When will this issue be resolved?
Evotel South Africa's replyOfficial
02 Mar 2022, 07:45Hi there.
We apologise for the delay. Our teams are en route and we hope to have this resolved for you today.
We apologise for the delay. Our teams are en route and we hope to have this resolved for you today.
Evotel South Africa's reply02 Mar 2022, 07:45
Official
Hi there.
We apologise for the delay. Our teams are en route and we hope to have this resolved for you today.
We apologise for the delay. Our teams are en route and we hope to have this resolved for you today.
Evotel South Africa's replyOfficial
02 Mar 2022, 10:26Hi Mittah
Please could you confirm if your line has been connected again?
The Evotel Team.
Please could you confirm if your line has been connected again?
The Evotel Team.
Evotel South Africa's reply02 Mar 2022, 10:26
Official
Hi Mittah
Please could you confirm if your line has been connected again?
The Evotel Team.
Please could you confirm if your line has been connected again?
The Evotel Team.
's updateReviewer Update
02 Mar 2022, 11:03Hi, it has been thank you!
's update02 Mar 2022, 11:03
Reviewer Update
Hi, it has been thank you!
Evotel South Africa's replyOfficial
02 Mar 2022, 11:05Fantastic! We're so glad to hear that and once again we apologise for the trouble with your line.
Evotel South Africa's reply02 Mar 2022, 11:05
Official
Fantastic! We're so glad to hear that and once again we apologise for the trouble with your line.