Terrible Service

The customer service is none existent. You are very quick to arrange the installation, but once it comes to after sale customer service your service sucks. There has been continuous follow up since last week as my fibre line keeps on dropping every few minutes making my internet unusable. They were supposed to have send a technician out but that is yet to happen. They don't even have the customer service capability to just keep me informed on the progress of my query. So I basically have to pay for a service that I am not receiving. Don't think that's fair that I have to pay for a week that I struggled to use the internet. How many more times must I waste my time to follow up? How much longer must I pay for a service that I am not receiving? How many more days must I struggle to use my internet?