1 reviews | Active since Jun 2017
Terrible ride so far, haven't even been activated yet!
Terrible experience with Evotel. Wrong Dates and Times scheduled. Installation tech arriving on the wrong times. Installation done on the 2nd of Nov. Installation tech said it will only take a couple of minutes to a couple of hours. Its been days. Asking me for the FSAN on the ONT. (No idea, what that is as I do not work with these things.) Saying for 4 days now that the configuration is pending. Receiving notice that they are not picking up any installation done, when I've phoned them and told them that the installation was done. Cool Ideas receiving an email after 5 days of installation done that they only picked up on the 7th of November that the installation was done. Support number not working. It gives options to select the department you want to speak to. When you press that option the line drops immediately. No One following up at all. You have to constantly phone them on a different number to get an answer. They never have an answer, they just state that it takes some time (which is just absolute lies, as I have worked with Openserve and my line was active immediately.)
Just overall a terrible experience. We take off work and we try to be there when they have someone available.
If this is how the installation has gone I'm really nor very excited for the rest of the ride.
We are so sorry to hear about the bumpy start to your journey with us. Our team takes our installations very seriously and the fact that there were this hiccups has definitely made sure that the team is investigating these breaks in communication to make sure it doesn't happen again.
Our Activations Team has let me know that your line has been activated and we hope service moving forward is as smooth as you deserve!
If you ever experience issues, our ticketing system is always open and our Social Media Team is available on Facebook and Twitter to assist you as well in frustrating moments like this.
Once again, we are very sorry for this difficult start, but here's to many years of happier service together!
We are so sorry to hear about the bumpy start to your journey with us. Our team takes our installations very seriously and the fact that there were this hiccups has definitely made sure that the team is investigating these breaks in communication to make sure it doesn't happen again.
Our Activations Team has let me know that your line has been activated and we hope service moving forward is as smooth as you deserve!
If you ever experience issues, our ticketing system is always open and our Social Media Team is available on Facebook and Twitter to assist you as well in frustrating moments like this.
Once again, we are very sorry for this difficult start, but here's to many years of happier service together!
Thank you for getting back to us, we do appreciate the feedback and we have relayed this response to the relevant managers and teams. We do hope all these issues do not come around again and we sincerely apologise for the experience you had.
Thank you for getting back to us, we do appreciate the feedback and we have relayed this response to the relevant managers and teams. We do hope all these issues do not come around again and we sincerely apologise for the experience you had.