MM
Mmakgotha M
1 reviews | Active since Feb 2026
03 Feb 2026, 19:04
Straight and clear
Our Evotel fibre has not been working since the third week of January, and getting assistance has been extremely frustrating. We have tried multiple times to get help, but contacting support has been very difficult.
When we finally managed to get through, we were asked to provide documents, which we did. However, after submitting everything requested, we are now being asked for additional documents that we cannot provide. This constant back-and-forth has been overwhelming and stressful.
The lack of clear communication and delayed resolution is unacceptable, especially considering how essential internet access is. Overall, this experience has been very disappointing.
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Evotel South Africa's replyOfficial
03 Feb 2026, 19:18Good evening Mmakgotha.
I’m truly sorry to hear about your experience. Our team always strives to get clients back online as quickly as possible, and this is certainly not the level of service we aim to provide. While billing is handled separately, we’ve escalated your complaint to our Support Team and will ensure they assist you promptly and thoroughly. Someone will be in touch shortly to help resolve this.
I’m truly sorry to hear about your experience. Our team always strives to get clients back online as quickly as possible, and this is certainly not the level of service we aim to provide. While billing is handled separately, we’ve escalated your complaint to our Support Team and will ensure they assist you promptly and thoroughly. Someone will be in touch shortly to help resolve this.
Best regards,
Evotel South Africa's reply03 Feb 2026, 19:18
Official
Good evening Mmakgotha.
I’m truly sorry to hear about your experience. Our team always strives to get clients back online as quickly as possible, and this is certainly not the level of service we aim to provide. While billing is handled separately, we’ve escalated your complaint to our Support Team and will ensure they assist you promptly and thoroughly. Someone will be in touch shortly to help resolve this.
I’m truly sorry to hear about your experience. Our team always strives to get clients back online as quickly as possible, and this is certainly not the level of service we aim to provide. While billing is handled separately, we’ve escalated your complaint to our Support Team and will ensure they assist you promptly and thoroughly. Someone will be in touch shortly to help resolve this.
Best regards,