LV
Lafras V

1 reviews | Active since Apr 2020

27 Apr 2023, 15:30

Still no service

Hi! Just popping in to say that I am still not able to use my internet. Just wondering what your new excuse is ? Still working on it? (For months now) There are issues in my area? (My neighbors internet is working just fine) you will log another ticket? (Will this be number 20?) You will get back to me? (You never do)

0
Replies (6)
Evotel South Africa
Evotel South Africa's reply27 Apr 2023, 15:44
Official
Hi there Lafras. 

We have alerted our Support of your line and trouble that you are having currently. We're sorry for this disturbance on your line and our Support will further investigate the issue and reach out to assist you shortly. 
LV
Lafras V's update27 Apr 2023, 15:47
Reviewer Update
Really? I will believe it when i see it... next month will be 3 months with the same problem! But thank you for you generic response, I know it by heart by now... always the same
LV
Lafras V's update27 Apr 2023, 17:08
Reviewer Update
Still no internet... Are you planning to send me some data so that I can hotspot?
LV
Lafras V's update28 Apr 2023, 11:03
Reviewer Update
STILL NO FEEDBACK. I guess this is just the service you have to get use to when dealing with evotel....
LV
Lafras V's update28 Apr 2023, 11:07
Reviewer Update
STILL NO FEEDBACK. I guess this is just the service you have to get use to when dealing with evotel....
Evotel South Africa
Evotel South Africa's reply28 Apr 2023, 11:14
Official
Hi there. 

We having our Support Supervisor assist us with your line, it shows the service is up and running and you should not have no connection at all. 
Our teams are aware of the trouble with the network causing speed issues and maintenance and upgrades are being planned and prepared to resolve that.