AB
Andru B
1 reviews | Active since May 2022
30 May 2022, 01:54
So disappointed.
Issue with Evotel Fibre for almost 2 weeks now. A bunch of people in my area are having the same issue with Evotel. Our ISP's tell us that there is a major issue and they are waiting on Evotel for a response and a fix. When I make a support ticket with Evotel they keep on sending me a screenshot that shows nothing is wrong with the fibre connection but clearly there is a major issue. I have made 2 support tickets which one of them got completely ignored for 4 days after I responded to it. Its so disappointing going from really bad ADSL connection to a even worse fibre connection that the provider cannot seem to find a fix for major problem affecting alot of people.
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
30 May 2022, 10:24Hi there!
We do sincerely apologise for the disruptions that the network is experiencing. Evotel management is looking into this with due urgency, however, the investigations do unfortunately take some time. We are doing our best to expedite these investigations so we can determine where the fault is and implement the necessary fix if our infrastructure is at fault.
We hope to restore stability to the network as soon as possible.
We do sincerely apologise for the disruptions that the network is experiencing. Evotel management is looking into this with due urgency, however, the investigations do unfortunately take some time. We are doing our best to expedite these investigations so we can determine where the fault is and implement the necessary fix if our infrastructure is at fault.
We hope to restore stability to the network as soon as possible.
Evotel South Africa's reply30 May 2022, 10:24
Official
Hi there!
We do sincerely apologise for the disruptions that the network is experiencing. Evotel management is looking into this with due urgency, however, the investigations do unfortunately take some time. We are doing our best to expedite these investigations so we can determine where the fault is and implement the necessary fix if our infrastructure is at fault.
We hope to restore stability to the network as soon as possible.
We do sincerely apologise for the disruptions that the network is experiencing. Evotel management is looking into this with due urgency, however, the investigations do unfortunately take some time. We are doing our best to expedite these investigations so we can determine where the fault is and implement the necessary fix if our infrastructure is at fault.
We hope to restore stability to the network as soon as possible.
AB
Andru B's updateReviewer Update
30 May 2022, 15:07I hope that you'll restore the network in Kathu this week, I cant go a full 3 weeks without internet.
AB
Andru B's update30 May 2022, 15:07
Reviewer Update
I hope that you'll restore the network in Kathu this week, I cant go a full 3 weeks without internet.
Evotel South Africa's replyOfficial
14 Feb 2023, 11:01Hi there Andru.
We are very sorry for the disruptions to service you experienced. Our Support and Maintenance is constantly working on improving to ensure stability of the network and that all issues can get sorted out as soon as possible.
Please reach out to us if you ever need assistance so we can have our team help right away.
We are very sorry for the disruptions to service you experienced. Our Support and Maintenance is constantly working on improving to ensure stability of the network and that all issues can get sorted out as soon as possible.
Please reach out to us if you ever need assistance so we can have our team help right away.
Evotel South Africa's reply14 Feb 2023, 11:01
Official
Hi there Andru.
We are very sorry for the disruptions to service you experienced. Our Support and Maintenance is constantly working on improving to ensure stability of the network and that all issues can get sorted out as soon as possible.
Please reach out to us if you ever need assistance so we can have our team help right away.
We are very sorry for the disruptions to service you experienced. Our Support and Maintenance is constantly working on improving to ensure stability of the network and that all issues can get sorted out as soon as possible.
Please reach out to us if you ever need assistance so we can have our team help right away.