TF
Timothy F
1 reviews | Active since Jun 2019
22 Nov 2023, 16:50
Slow & Shocking service
Just signed up with Evotel through Afrihost. Lerato im Afrihost has been doing her best to try get my line working. Compliments to her great service but Evotel have been terrible, pour service. Day 7 days since I signed up with them and I haven’t even received a call from them to get the line working.
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
22 Nov 2023, 17:05Hi there Timothy.
We see that the service did only drop two day ago and the ticket was logged by your ISP late this morning just after eleven. We have sent this complaint to out Team to assist with and advise the Technicains in the area.
Apologies for the disruption to service.
We see that the service did only drop two day ago and the ticket was logged by your ISP late this morning just after eleven. We have sent this complaint to out Team to assist with and advise the Technicains in the area.
Apologies for the disruption to service.
Best regards,
Evotel South Africa's reply22 Nov 2023, 17:05
Official
Hi there Timothy.
We see that the service did only drop two day ago and the ticket was logged by your ISP late this morning just after eleven. We have sent this complaint to out Team to assist with and advise the Technicains in the area.
Apologies for the disruption to service.
We see that the service did only drop two day ago and the ticket was logged by your ISP late this morning just after eleven. We have sent this complaint to out Team to assist with and advise the Technicains in the area.
Apologies for the disruption to service.
Best regards,
TF
Timothy F's updateReviewer Update
22 Nov 2023, 17:10This is *******. Order for this new line was placed on the 15th of November just before 8:22. I’ll gladly send you the email chain or screen shots of this.
TF
Timothy F's update22 Nov 2023, 17:10
Reviewer Update
This is *******. Order for this new line was placed on the 15th of November just before 8:22. I’ll gladly send you the email chain or screen shots of this.
Evotel South Africa's replyOfficial
22 Nov 2023, 17:26We do see on the fourteenth that there was a downgrade from the one line speed to another and it was completed then, we do see there is no a possible fibre fault on the line since two days ago that our Support has escalated to the Technicians to assist with fixing the physical damage on the line and having connection restored as soon as possible.
Best regards,
Evotel South Africa's reply22 Nov 2023, 17:26
Official
We do see on the fourteenth that there was a downgrade from the one line speed to another and it was completed then, we do see there is no a possible fibre fault on the line since two days ago that our Support has escalated to the Technicians to assist with fixing the physical damage on the line and having connection restored as soon as possible.
Best regards,