TN
Tlaleng N
1 reviews | Active since Dec 2019
23 Sept 2023, 01:20
Slow Response To Customer Emergencies
They are very slow to respond to customer emergencies. Their ETA is 72 hours. Some businesses rely on internet connection to function well. Imagine waiting for 72 hours for your connection issues to be sorted. Customer's emergencies are not Evotel's emergencies.
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
23 Sept 2023, 06:35Hi there Tlaleng.
We are very sorry for the disruption to service. We do have a standard SLA of two to seventy two hours for worse case scenarios. We’re escalating your fault with our team right away.
We are very sorry for the disruption to service. We do have a standard SLA of two to seventy two hours for worse case scenarios. We’re escalating your fault with our team right away.
Evotel South Africa's reply23 Sept 2023, 06:35
Official
Hi there Tlaleng.
We are very sorry for the disruption to service. We do have a standard SLA of two to seventy two hours for worse case scenarios. We’re escalating your fault with our team right away.
We are very sorry for the disruption to service. We do have a standard SLA of two to seventy two hours for worse case scenarios. We’re escalating your fault with our team right away.
TN
Tlaleng N's updateReviewer Update
23 Sept 2023, 06:58I received a call from Evotel and their stipulated ETA was explained to me. I understand the delayed turnaround time even though I wish it could be better.
Thank you Evotel for coming back to me and I hope the technician will arrive as promised.
Thank you Evotel for coming back to me and I hope the technician will arrive as promised.
TN
Tlaleng N's update23 Sept 2023, 06:58
Reviewer Update
I received a call from Evotel and their stipulated ETA was explained to me. I understand the delayed turnaround time even though I wish it could be better.
Thank you Evotel for coming back to me and I hope the technician will arrive as promised.
Thank you Evotel for coming back to me and I hope the technician will arrive as promised.
Evotel South Africa's replyOfficial
23 Sept 2023, 14:12Thank you very much for sharing with us, we're so glad to hear the team did reach out to you and managed to get your line back up and running.
Apologies again for the trouble.
Apologies again for the trouble.
Evotel South Africa's reply23 Sept 2023, 14:12
Official
Thank you very much for sharing with us, we're so glad to hear the team did reach out to you and managed to get your line back up and running.
Apologies again for the trouble.
Apologies again for the trouble.