DN
Dale N
1 reviews | Active since Oct 2022
04 Oct 2022, 17:30
Sick of evotels service!!!
Hi. We based in Lenasia South. We haven't had a fibre connection for the past 3 days. My wife logged a call on Sunday and still no technician has been out. They keep kn telling us that they on the way and no one shows up. We would like to cancel our contract as we are frustrated as I work from home.Verg disappointed in the service from evotel. Will be taking this public and to social media!!
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Replies (4)0
Replies (4)
Evotel South Africa's replyOfficial
05 Oct 2022, 15:13Hi there.
We are sincerely sorry for the disruptions to your services.
We are glad our team was able to get you up and running again and we appreciate the opportunity to get this sorted out. Our team is focuses closely on having faults resolved in an acceptable timeframe and the drop in communication regarding the arrival of the technicians will be taken up with our contractors.
Once again, we are very sorry, but we're happy to have you back online.
We are sincerely sorry for the disruptions to your services.
We are glad our team was able to get you up and running again and we appreciate the opportunity to get this sorted out. Our team is focuses closely on having faults resolved in an acceptable timeframe and the drop in communication regarding the arrival of the technicians will be taken up with our contractors.
Once again, we are very sorry, but we're happy to have you back online.
Evotel South Africa's reply05 Oct 2022, 15:13
Official
Hi there.
We are sincerely sorry for the disruptions to your services.
We are glad our team was able to get you up and running again and we appreciate the opportunity to get this sorted out. Our team is focuses closely on having faults resolved in an acceptable timeframe and the drop in communication regarding the arrival of the technicians will be taken up with our contractors.
Once again, we are very sorry, but we're happy to have you back online.
We are sincerely sorry for the disruptions to your services.
We are glad our team was able to get you up and running again and we appreciate the opportunity to get this sorted out. Our team is focuses closely on having faults resolved in an acceptable timeframe and the drop in communication regarding the arrival of the technicians will be taken up with our contractors.
Once again, we are very sorry, but we're happy to have you back online.
DN
Dale N's updateReviewer Update
05 Oct 2022, 17:44Hi There. Thanks again for sorting out the issue. It was up and running. After load shedding we are now connected to the wife without internet. Not getting a response from Goldfields. What is happening????
DN
Dale N's update05 Oct 2022, 17:44
Reviewer Update
Hi There. Thanks again for sorting out the issue. It was up and running. After load shedding we are now connected to the wife without internet. Not getting a response from Goldfields. What is happening????
DN
Dale N's updateReviewer Update
05 Oct 2022, 17:45Connected to WiFi without internet
DN
Dale N's update05 Oct 2022, 17:45
Reviewer Update
Connected to WiFi without internet
Evotel South Africa's replyOfficial
10 Feb 2023, 12:02Hi there Dale.
We're very sorry for the disruptions to your service and if you ever experience trouble again please reach out to us or your ISP and we'll have your fault attended to as soon as possible.
We're very sorry for the disruptions to your service and if you ever experience trouble again please reach out to us or your ISP and we'll have your fault attended to as soon as possible.
Evotel South Africa's reply10 Feb 2023, 12:02
Official
Hi there Dale.
We're very sorry for the disruptions to your service and if you ever experience trouble again please reach out to us or your ISP and we'll have your fault attended to as soon as possible.
We're very sorry for the disruptions to your service and if you ever experience trouble again please reach out to us or your ISP and we'll have your fault attended to as soon as possible.