SC
Shandré Coetzer
1 reviews | Active since Jan 2024
16 Jan 2024, 09:43
Shani
I have logged an order with evotel on Ssaturday 6 January 2024, requesting a call back from them, I waited. on 15 January 2024 i still did not receive a call from them so i Logged a support ticket. After that Evotel called me back and took all my details. They said that a order has been logged with Supersonic and that they will install on 16 January 2024 but they will call me first. I waited for a call and did not receive anything. I got in contact with Supersonic and after a lengthy Q&A, they said that no such order was logged with them, I then again requested a call back from evotel. And have still not received anyting. It is horrifying to know that i need to use their internet because of the area i am in and their customer service is so terrible.
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Replies (2)
Evotel South Africa's replyOfficial
16 Jan 2024, 09:59Hi there Shandre.
I'd like to apologise for the confusion caused here. The ticket you logged yesterday was attended to and an order was raised and escalated to Supersonic. Because the order was not placed directly with Supersonic, it is escalated via different channels and I am very sorry you received the incorrect information.
The call from Supersonic does still need to take place as they have not completed the admin on their end of this order. Our installers are scheduled to be with you by eleven o'clock today to install the line, but internet service will still not be possible until you've completed your order with Supersonic. We are very sorry that there has been this confusion, but our team will get your line installed today and Supersonic will be in touch to complete the order on their side.
Once your Evotel fibre line is active, you'll need to get in touch with Supersonic one final time so they can activate the internet service on their end. Again, we are very sorry for the bumpy start to you service, but we look forward to many years of good service together once this has been ironed out.
I'd like to apologise for the confusion caused here. The ticket you logged yesterday was attended to and an order was raised and escalated to Supersonic. Because the order was not placed directly with Supersonic, it is escalated via different channels and I am very sorry you received the incorrect information.
The call from Supersonic does still need to take place as they have not completed the admin on their end of this order. Our installers are scheduled to be with you by eleven o'clock today to install the line, but internet service will still not be possible until you've completed your order with Supersonic. We are very sorry that there has been this confusion, but our team will get your line installed today and Supersonic will be in touch to complete the order on their side.
Once your Evotel fibre line is active, you'll need to get in touch with Supersonic one final time so they can activate the internet service on their end. Again, we are very sorry for the bumpy start to you service, but we look forward to many years of good service together once this has been ironed out.
Best regards,
Evotel South Africa's reply16 Jan 2024, 09:59
Official
Hi there Shandre.
I'd like to apologise for the confusion caused here. The ticket you logged yesterday was attended to and an order was raised and escalated to Supersonic. Because the order was not placed directly with Supersonic, it is escalated via different channels and I am very sorry you received the incorrect information.
The call from Supersonic does still need to take place as they have not completed the admin on their end of this order. Our installers are scheduled to be with you by eleven o'clock today to install the line, but internet service will still not be possible until you've completed your order with Supersonic. We are very sorry that there has been this confusion, but our team will get your line installed today and Supersonic will be in touch to complete the order on their side.
Once your Evotel fibre line is active, you'll need to get in touch with Supersonic one final time so they can activate the internet service on their end. Again, we are very sorry for the bumpy start to you service, but we look forward to many years of good service together once this has been ironed out.
I'd like to apologise for the confusion caused here. The ticket you logged yesterday was attended to and an order was raised and escalated to Supersonic. Because the order was not placed directly with Supersonic, it is escalated via different channels and I am very sorry you received the incorrect information.
The call from Supersonic does still need to take place as they have not completed the admin on their end of this order. Our installers are scheduled to be with you by eleven o'clock today to install the line, but internet service will still not be possible until you've completed your order with Supersonic. We are very sorry that there has been this confusion, but our team will get your line installed today and Supersonic will be in touch to complete the order on their side.
Once your Evotel fibre line is active, you'll need to get in touch with Supersonic one final time so they can activate the internet service on their end. Again, we are very sorry for the bumpy start to you service, but we look forward to many years of good service together once this has been ironed out.
Best regards,
SC
Shandré Coetzer's updateReviewer Update
16 Jan 2024, 13:43Evotel. I want to thank you for your speedy response in this matter. After I received a call from Thapelo my installation was done almost immediately. The field technicians were very fr endly and handled the installation professionally
SC
Shandré Coetzer's update16 Jan 2024, 13:43
Reviewer Update
Evotel. I want to thank you for your speedy response in this matter. After I received a call from Thapelo my installation was done almost immediately. The field technicians were very fr endly and handled the installation professionally