JW
Jean W
1 reviews | Active since Apr 2017
16 Feb 2022, 20:46
Service offline multiple times in two weeks
Fibre down about 5 times in a matter of two weeks. Its ridiculous. Cannot see how it can come on for an hour or two then it’s off again for multiple hours.
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
16 Feb 2022, 21:10Hi there.
We are very sorry for these disruptions to service. A problem has developed with our PoP in the area that had caused temperatures to fluctuate within the PoP itself. New equipment has been ordered and we hope to have this resolved as soon as possible. In the meantime we are monitoring the network closely to respond to any faults that occur with due urgency.
We are very sorry for these disruptions to service. A problem has developed with our PoP in the area that had caused temperatures to fluctuate within the PoP itself. New equipment has been ordered and we hope to have this resolved as soon as possible. In the meantime we are monitoring the network closely to respond to any faults that occur with due urgency.
Evotel South Africa's reply16 Feb 2022, 21:10
Official
Hi there.
We are very sorry for these disruptions to service. A problem has developed with our PoP in the area that had caused temperatures to fluctuate within the PoP itself. New equipment has been ordered and we hope to have this resolved as soon as possible. In the meantime we are monitoring the network closely to respond to any faults that occur with due urgency.
We are very sorry for these disruptions to service. A problem has developed with our PoP in the area that had caused temperatures to fluctuate within the PoP itself. New equipment has been ordered and we hope to have this resolved as soon as possible. In the meantime we are monitoring the network closely to respond to any faults that occur with due urgency.
JW
Jean W's updateReviewer Update
19 Feb 2022, 15:21Waa this PoP not installed yesterday? Why are we off again? Pathetic service honestly. I have never had this issue with previous providers.
JW
Jean W's update19 Feb 2022, 15:21
Reviewer Update
Waa this PoP not installed yesterday? Why are we off again? Pathetic service honestly. I have never had this issue with previous providers.
Evotel South Africa's replyOfficial
19 Feb 2022, 15:53Hi Jean
We replaced equipment at the POP which was implemented yesterday. This is to prevent any issues going forward, however teething issues could be resolved experienced.
Our OLT is rebooting and lines should be coming up again.
We are truly sorry for the inconvenience caused.
The Evotel Team.
We replaced equipment at the POP which was implemented yesterday. This is to prevent any issues going forward, however teething issues could be resolved experienced.
Our OLT is rebooting and lines should be coming up again.
We are truly sorry for the inconvenience caused.
The Evotel Team.
Evotel South Africa's reply19 Feb 2022, 15:53
Official
Hi Jean
We replaced equipment at the POP which was implemented yesterday. This is to prevent any issues going forward, however teething issues could be resolved experienced.
Our OLT is rebooting and lines should be coming up again.
We are truly sorry for the inconvenience caused.
The Evotel Team.
We replaced equipment at the POP which was implemented yesterday. This is to prevent any issues going forward, however teething issues could be resolved experienced.
Our OLT is rebooting and lines should be coming up again.
We are truly sorry for the inconvenience caused.
The Evotel Team.