Sad South African service. The never changing story.

If only the support people were honest and knew what was going on. I had to keep asking for assistance and none was forthcoming. I can respect if someone is open and honest, but to just ignore you and say they will follow up and let you know and don’t is just infuriating and bad. And to top it, they knew what the issue was but say nothing. And only after all my own efforts to try and find out and resolve it, then get told it actually is the line that’s damaged, and not my ONT! I tried to call the local technician too and had no answer or reply. Why should it have to be like this? I pay good money for a service and then get this? You wouldn’t accept it either. And no one can escalate the issue either. Not even the ISPs. Yet your service all over remains poor. Not just in Newcastle. Many friends of mine have the same sad story to tell. Evotel seriously needs to wake up, because it won’t be long before you close down too, and then wonder why?