AP
Andries P
1 reviews | Active since Feb 2021
07 Mar 2025, 20:48
Really bad service
I do not even want to give them a star as to there service is really bad please consider before signing up with them. Best part of all is there is no after hours support or weekend support. So people consider before signing up
Helpful (0)
Replies (11)0
Replies (11)
Evotel South Africa's replyOfficial
07 Mar 2025, 21:15Hi there Andries.
I'm sorry to hear you're having trouble. Our maintenance teams do work over the weekends and the Support Team is assigned to manage our ticketing system as well. If you have a ticket open with us it will be attended to, but we can also ensure you are assisted first thing in the morning.
We'll make sure this is escalated to the team right away.
I'm sorry to hear you're having trouble. Our maintenance teams do work over the weekends and the Support Team is assigned to manage our ticketing system as well. If you have a ticket open with us it will be attended to, but we can also ensure you are assisted first thing in the morning.
We'll make sure this is escalated to the team right away.
Evotel South Africa's reply07 Mar 2025, 21:15
Official
Hi there Andries.
I'm sorry to hear you're having trouble. Our maintenance teams do work over the weekends and the Support Team is assigned to manage our ticketing system as well. If you have a ticket open with us it will be attended to, but we can also ensure you are assisted first thing in the morning.
We'll make sure this is escalated to the team right away.
I'm sorry to hear you're having trouble. Our maintenance teams do work over the weekends and the Support Team is assigned to manage our ticketing system as well. If you have a ticket open with us it will be attended to, but we can also ensure you are assisted first thing in the morning.
We'll make sure this is escalated to the team right away.
AP
Andries P's updateReviewer Update
07 Mar 2025, 21:18I have been struggling from last saterday the 1st of March and yet this is not resolved. They have been telling me the same storie everyday. It's unacceptable 😤
AP
Andries P's update07 Mar 2025, 21:18
Reviewer Update
I have been struggling from last saterday the 1st of March and yet this is not resolved. They have been telling me the same storie everyday. It's unacceptable 😤
Evotel South Africa's replyOfficial
07 Mar 2025, 21:23Hi again Andries.
A team member will be assigned to contact you, but please feel free to leave us more details here and we'll make sure that information is passed on to the team.
A team member will be assigned to contact you, but please feel free to leave us more details here and we'll make sure that information is passed on to the team.
Evotel South Africa's reply07 Mar 2025, 21:23
Official
Hi again Andries.
A team member will be assigned to contact you, but please feel free to leave us more details here and we'll make sure that information is passed on to the team.
A team member will be assigned to contact you, but please feel free to leave us more details here and we'll make sure that information is passed on to the team.
AP
Andries P's updateReviewer Update
08 Mar 2025, 09:46Really bad service as to they said they will be in contact this morning and still nothing one has call, sms or email me back people be careful to sign up with this company there service is really bad I give them 0 stars hellopeter should open a option of 0 stars for a company
AP
Andries P's update08 Mar 2025, 09:46
Reviewer Update
Really bad service as to they said they will be in contact this morning and still nothing one has call, sms or email me back people be careful to sign up with this company there service is really bad I give them 0 stars hellopeter should open a option of 0 stars for a company
Evotel South Africa's replyOfficial
08 Mar 2025, 10:09Hi again Andries. I apologise for the delay here. I'm following up with my team immediately to find out why this hasn't been actioned yet.
Evotel South Africa's reply08 Mar 2025, 10:09
Official
Hi again Andries. I apologise for the delay here. I'm following up with my team immediately to find out why this hasn't been actioned yet.
AP
Andries P's updateReviewer Update
08 Mar 2025, 10:14Because it's saterday and they do not want to work that is why. Like I said we have been struggling from last week saterday and still nothing has been done
AP
Andries P's update08 Mar 2025, 10:14
Reviewer Update
Because it's saterday and they do not want to work that is why. Like I said we have been struggling from last week saterday and still nothing has been done
AP
Andries P's updateReviewer Update
08 Mar 2025, 10:51Really phone and there is a child crying in the background so loud that you can't even hear what the lady is trying to say this is becoming useless service
AP
Andries P's update08 Mar 2025, 10:51
Reviewer Update
Really phone and there is a child crying in the background so loud that you can't even hear what the lady is trying to say this is becoming useless service
Evotel South Africa's replyOfficial
08 Mar 2025, 11:21Hi again Andries.
I've investigated with my team and the reason that your service with Afrihost is not active yet is due to the fact that your Vodacom service has not been cancelled with us yet. No request was sent to us for early release of the line and we are prohibited from canceling the service without Vodacom's express permission. The cancelation was loaded to process on the last day of March. After that, your Afrihost service will be activated.
We are attempting to get confirmation from Vodacom that they consent to early release of the line and we will keep you updated.
I've investigated with my team and the reason that your service with Afrihost is not active yet is due to the fact that your Vodacom service has not been cancelled with us yet. No request was sent to us for early release of the line and we are prohibited from canceling the service without Vodacom's express permission. The cancelation was loaded to process on the last day of March. After that, your Afrihost service will be activated.
We are attempting to get confirmation from Vodacom that they consent to early release of the line and we will keep you updated.
Evotel South Africa's reply08 Mar 2025, 11:21
Official
Hi again Andries.
I've investigated with my team and the reason that your service with Afrihost is not active yet is due to the fact that your Vodacom service has not been cancelled with us yet. No request was sent to us for early release of the line and we are prohibited from canceling the service without Vodacom's express permission. The cancelation was loaded to process on the last day of March. After that, your Afrihost service will be activated.
We are attempting to get confirmation from Vodacom that they consent to early release of the line and we will keep you updated.
I've investigated with my team and the reason that your service with Afrihost is not active yet is due to the fact that your Vodacom service has not been cancelled with us yet. No request was sent to us for early release of the line and we are prohibited from canceling the service without Vodacom's express permission. The cancelation was loaded to process on the last day of March. After that, your Afrihost service will be activated.
We are attempting to get confirmation from Vodacom that they consent to early release of the line and we will keep you updated.
Evotel South Africa's replyOfficial
08 Mar 2025, 11:46Hi there Andries.
Our team has activated your new service and in about thirty minutes you'll be able to contact Afrihost for final activation on their end. We are very sorry for the delay in this activation and we do hope for smoother sailing moving forward.
Our team has activated your new service and in about thirty minutes you'll be able to contact Afrihost for final activation on their end. We are very sorry for the delay in this activation and we do hope for smoother sailing moving forward.
Evotel South Africa's reply08 Mar 2025, 11:46
Official
Hi there Andries.
Our team has activated your new service and in about thirty minutes you'll be able to contact Afrihost for final activation on their end. We are very sorry for the delay in this activation and we do hope for smoother sailing moving forward.
Our team has activated your new service and in about thirty minutes you'll be able to contact Afrihost for final activation on their end. We are very sorry for the delay in this activation and we do hope for smoother sailing moving forward.
AP
Andries P's updateReviewer Update
08 Mar 2025, 11:49Vodacom keep on telling me that the line is canceled and released on there side but for some reason you are telling me this everytime. So honest I believe now please tell me because from last saterday we are struggling to get this done and nothing is happening.
AP
Andries P's update08 Mar 2025, 11:49
Reviewer Update
Vodacom keep on telling me that the line is canceled and released on there side but for some reason you are telling me this everytime. So honest I believe now please tell me because from last saterday we are struggling to get this done and nothing is happening.
Evotel South Africa's replyOfficial
08 Mar 2025, 17:33Hi there Andries. The reason this has taken as long as it did is due to the fact that the cancellation process was not correctly explained to you and the request for an immediate cancellation was not sent to us.
Therefore, our system loaded your cancellation of the fibre service for the end of the month.
Our team has managed to get the line released and now all that’s necessary is for your to contact your new service provider to finalise the activation on their end.
Therefore, our system loaded your cancellation of the fibre service for the end of the month.
Our team has managed to get the line released and now all that’s necessary is for your to contact your new service provider to finalise the activation on their end.
Evotel South Africa's reply08 Mar 2025, 17:33
Official
Hi there Andries. The reason this has taken as long as it did is due to the fact that the cancellation process was not correctly explained to you and the request for an immediate cancellation was not sent to us.
Therefore, our system loaded your cancellation of the fibre service for the end of the month.
Our team has managed to get the line released and now all that’s necessary is for your to contact your new service provider to finalise the activation on their end.
Therefore, our system loaded your cancellation of the fibre service for the end of the month.
Our team has managed to get the line released and now all that’s necessary is for your to contact your new service provider to finalise the activation on their end.