Re. Compliment

Good Afternoon Mr. Oliver, Firstly, I would like to extend my sincere gratitude and thanks to 3 of your staff members from Evotel and at the same time would like to commend them for the excellent services rendered: Uveshni – Support department Maartens – Support department Fortune – Technician Although , all 3 staff members were remarkable in terms of their approach and service delivery , but I must take my hat off to Uveshni Naicker who was exceptional in terms of her going that extra mile and for acting so diligently , efficiently, and professionally in terms of my matter. I contacted Uveshini at 10.00 am this morning and my issues were resolved by 11.30am. Since Wednesday morning , I have been desperately trying to sort out my connectivity issues with Vox Telecom. I sent several e-mails and made numerous calls, but this was to no avail until I contacted Martin late yesterday afternoon and Uveshni this morning – my matter finally reached closure. I have been in the Service Industry for almost 35 years and know the importance of Customers(Internal & External) together with Service levels in an organisation. Remember if 5 companies. are in the same line of business , there is only one factor that will differentiate and measure their credibility and profitability – ie quality of service. Although I received some good service from other Providers during my time, I must rate this as the best service experience. Although I was very upset , agitated, and disappointed with the poor service received from Vox Telecom initially , Uveshni gave me some assurance that my matter will be resolved today. Not only did she honour her promise but went out of her way to keep me fully updated in terms of the progress for that that short period of time – this I found was totally remarkable and awesome. She is certainly an Asset to your organization. Coincidently , I received a call from Vodacom yesterday to sign up a contract as they had something on promotional offer. Based on my bad experience with Vox Telecom , I was certainly considering this offer, but Uveshni has undoubtedly restored my faith back , so no need to port anymore. I still need to lodge a complaint with Senior Management at Vox Telecom though. Regards Edward Reddy