1 reviews | Active since Dec 2019
Proof of conversation about Evotel .
Pieter....."Hi heard that they will be installing the fiber in Maxine's place soon" (16th December)
Trevor......"Hi there Pieter yes that is correct but only when the body corporate agrees to go ahead with doing it and also sign off all the necessary paperwork"
8TH January...... Pieter....."Hi Trevor I have spoken to Bertie from Maxine's places thats part of the ( body corporate). And to the home ownership corporate of the unit's. And according to them they are now only waiting for Evotel team's to come and do the pre-inspection on how and where they will do the installation of the fiber. Bertie also said that everything is a go from Maxine's places , Its now only Evotel that has to come and do the Installation. The home ownership corporate said the same thing. We where part of the complex meeting last year December.
Pieter...."So do you know when Evotel will be sending out a team to come and do the necessary preparations ?"
Hi there Pieter
Trevor...."I am going to collect all the documents this coming week then I will send everything through to Evotel and when we receive clearance we will build the complex"
Ps after that nothing happened.....
Conversation with Evotel. 5th February
Pieter....."when wil Evotel began the installation at Maxine's places"
Evotel.....hi there! To confirm: is this the Maxine's Place complex in Randfontein?
Pieter......Yes its Maxine's places in randfontein van der stel road.
Evotel.....Perfect. I just checked with the team and they’ve informed me that the build is still in progress. As soon as we have live dates we will begin phoning our preorder customers for installation.
Pieter.....According to Bertie the home ownership corporate have agreed upon the installation of fiber in the complex. And they have sign of to give the go ahead.
Pieter.....What do you mean (As soon as we have live dates) Pieter.....Reason for asking I have a contract with WIRUlink and I have to pay for something I can't use because my unit nr 16 are not live with fiber. So Yes im already a customer.
Evotel The dates that the complex can be made live. Currently the complex has not been connected to the greater network. Once it is we make the complex "live" and we begin installing Optical Network Terminals into each home.
You're definitely not supposed to be paying yet as you haven't received service yet. Have you contacted WIRUlink about this?
Pieter.....I am a customer of wirulink got a 24 month contract when I was staying at Rio Rosa in randfontein. I moved to the new complex in September.... So yes i am paying for a service I can't use since September . I also told the sales department of Evotel that in the main street on the steet pole theres a dome box installed. And a guy with the name of Trevor White was also here at the complex to do a inspection and assessment on how they will be routing the fibe cables to ever units. That was in November and up to now no response or anything feedback from Evotel or WIRUlink.
Evotel......I see! Unfortunately the issue with the billing will have to be dealt with by WIRUlink, however, the build is still in progress. We will speak to our team and see if we can give you a clearer time frame, but for now we have no dates that we can share.
And guess what up to today nothing happened no response from Evotel not even one single person that came out to do what they said they will be doing nothing.
We're very sorry that you have been experiencing this frustration, however, the build does take time and has an administrative process that needs to be followed. We realise that paying for a service you can't use is aggravating so we will reach out to WIRUlink and see if we can perhaps have someone there contact you to help resolve the billing issue as we do not bill any users.
We will make a note to have you installed as quickly as we can once the complex has been connected to the network. Again, we apologise for the inconvenience, but we will try to have it resolved as soon as possible.
We're very sorry that you have been experiencing this frustration, however, the build does take time and has an administrative process that needs to be followed. We realise that paying for a service you can't use is aggravating so we will reach out to WIRUlink and see if we can perhaps have someone there contact you to help resolve the billing issue as we do not bill any users.
We will make a note to have you installed as quickly as we can once the complex has been connected to the network. Again, we apologise for the inconvenience, but we will try to have it resolved as soon as possible.
We were glad to hear that a member of WIRUlink's team reached out to you as we asked them to do, but our build is still in progress. We will check in with our contractors to find out what the hold up is and try to expedite the process as much as possible.
We are grateful for your patience and will update you as soon as we can.
We were glad to hear that a member of WIRUlink's team reached out to you as we asked them to do, but our build is still in progress. We will check in with our contractors to find out what the hold up is and try to expedite the process as much as possible.
We are grateful for your patience and will update you as soon as we can.
