ES
Elmarie S
1 reviews | Active since Oct 2020
03 Feb 2023, 11:56
Processes and procedures
I need to have my fibre up and working again today. I informed webafrica that I was going to move on 17th of January . Installation was confirmed for 31 January I moved on 31 january and there was an installation the isp was infinity. Webafrica says the problem is with evotel and evotel tells me problem was with webafrica.
Evotel tells me there is processes and procedures that needs to be followed.
Complete installation is done at my adress. However no one can assist. Getting my network up and running. I keep on getting the same answers 24 to 48 hours. Well its been more than 72 hours with just nonsense answers and feedback
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
03 Feb 2023, 12:07Hi there.
As previously mentioned, the previous tenant in your new apartment did not cancel their line correctly with their ISP. Your ISP understands the problem to be on our side because they do not have sight of other ISPs. We have contacted the previous tenant's ISP in order to have the line released, however, responses have been slow from them. We are unable to force cancelation from our side as we do not hold a contract with you.
We are doing what we can to have this resolved from our side and as soon as the line is released we will have you up and running.
As previously mentioned, the previous tenant in your new apartment did not cancel their line correctly with their ISP. Your ISP understands the problem to be on our side because they do not have sight of other ISPs. We have contacted the previous tenant's ISP in order to have the line released, however, responses have been slow from them. We are unable to force cancelation from our side as we do not hold a contract with you.
We are doing what we can to have this resolved from our side and as soon as the line is released we will have you up and running.
Evotel South Africa's reply03 Feb 2023, 12:07
Official
Hi there.
As previously mentioned, the previous tenant in your new apartment did not cancel their line correctly with their ISP. Your ISP understands the problem to be on our side because they do not have sight of other ISPs. We have contacted the previous tenant's ISP in order to have the line released, however, responses have been slow from them. We are unable to force cancelation from our side as we do not hold a contract with you.
We are doing what we can to have this resolved from our side and as soon as the line is released we will have you up and running.
As previously mentioned, the previous tenant in your new apartment did not cancel their line correctly with their ISP. Your ISP understands the problem to be on our side because they do not have sight of other ISPs. We have contacted the previous tenant's ISP in order to have the line released, however, responses have been slow from them. We are unable to force cancelation from our side as we do not hold a contract with you.
We are doing what we can to have this resolved from our side and as soon as the line is released we will have you up and running.
ES
Elmarie S's updateReviewer Update
03 Feb 2023, 12:16Hi there
As previously mentioned.
I am definitely not the first person that this is happening to.
We will just sit with our hands folded as we wait for nothing
As previously mentioned.
I am definitely not the first person that this is happening to.
We will just sit with our hands folded as we wait for nothing
ES
Elmarie S's update03 Feb 2023, 12:16
Reviewer Update
Hi there
As previously mentioned.
I am definitely not the first person that this is happening to.
We will just sit with our hands folded as we wait for nothing
As previously mentioned.
I am definitely not the first person that this is happening to.
We will just sit with our hands folded as we wait for nothing
Evotel South Africa's replyOfficial
03 Feb 2023, 12:58Hi there.
Both ISP's have gotten back to us and got the line released, our team did get the old service cancelled and activated your services. We do apologise for the disturbance.
Both ISP's have gotten back to us and got the line released, our team did get the old service cancelled and activated your services. We do apologise for the disturbance.
Evotel South Africa's reply03 Feb 2023, 12:58
Official
Hi there.
Both ISP's have gotten back to us and got the line released, our team did get the old service cancelled and activated your services. We do apologise for the disturbance.
Both ISP's have gotten back to us and got the line released, our team did get the old service cancelled and activated your services. We do apologise for the disturbance.
ES
Elmarie S's updateReviewer Update
03 Feb 2023, 13:33Thank you Everyone that I phoned and talked to at evotel for helping.
Now i just need to sort out webafrica the ISP
Now i just need to sort out webafrica the ISP
ES
Elmarie S's update03 Feb 2023, 13:33
Reviewer Update
Thank you Everyone that I phoned and talked to at evotel for helping.
Now i just need to sort out webafrica the ISP
Now i just need to sort out webafrica the ISP
Evotel South Africa's replyOfficial
03 Feb 2023, 14:57You're very welcome and again we are sorry for this inconvenience you had to experience.
Evotel South Africa's reply03 Feb 2023, 14:57
Official
You're very welcome and again we are sorry for this inconvenience you had to experience.