1 reviews | Active since Nov 2009
Poor workmanship and excuses from Evotel
I secured an appointment with Evotel to install the fibre cable to my house. It was Monday 21 June at 10:00.The service provider came and installed the cable. Was never happy with the wiring, and the hole on the ceiling. The was apparently a problem as the ONT was red and they left without hinting. Later at 17:00, the guy who did the installation started sending me voice notes on wats upp stating that I am crying to his bosses. I was so shocked. He went on to say they won't come out now as it is dark. I was puzzled. I asked who the boss was. No answer...
The next day their supervisor Confidence called me. I had to verify serial numbers of the ONT. She discovered that there was a mix up with serial numbers doing 1 by the installers. She apologised and sent another guy out to fix the issue. The guy found that the cable was broken hence the red light on the ONT. The cable had to be replaced. He asked for 2 more guys to come over. They broke my tap door in 2 pieces. The 2 guys did not even greet me when they entered my house. I kicked them out. I told them to go get me another trap door and paint it white. It came back not painted. They asked to come back the next day. Day3...they did not show up. Day 4 today, I had to follow up. I had to scream. I then noticed that the wiring with pins was a mess on my fence. Pins went loose and cable overlapped on the wall. Not neat at all. When I touched the pins, they came off. I reported this and said please address the pins when coming to paint. 6 pins in total are off. I recommend conjugate piping. They told me they had. I asked for it and now they are telling me they are busy elsewhere. They are pushing me to Saturday 26 June. I don't want to be attended to then especially with this mess they caused me. I want a good service and I demand it. Evotel is really disappointing me big time. I really want out. Call me
To hear that you were treated in this fashion is appalling to us and we will be sure to discuss this with our installers. There is no reason for anyone to be speaking to the residents that we service in the manner in which you were spoken to. We are deeply sorry about this and our teams will be in touch with you so that we can sort this out get you the fibre connection you deserve.
To hear that you were treated in this fashion is appalling to us and we will be sure to discuss this with our installers. There is no reason for anyone to be speaking to the residents that we service in the manner in which you were spoken to. We are deeply sorry about this and our teams will be in touch with you so that we can sort this out get you the fibre connection you deserve.
I received a call from Prudence who took series of events and tried to apologize for all that that had transpired.
At 14:00, the RSS FIBRE guys came to fix all that I complained about. Their Manager even called me all the way from Joburg.
The manager promised to come and apologize in person later today or tomorrow morning.. I will wait and see.
My heroine was PRUDENCE. She called me every 10 to 15 minutes. I appreciated he push she gave to RSS FIBRE guys. We need people like this in SA. THANK YOU SO MUCH PRUDENCE.
YOU MADE MY GLOOMY DAY MORE PLEASANT AND I APPRECIATE ALL YOU HAVE DONE FOR ME. I'd fire RSS FIBRE on the spot as they are really denting the image and reputation of Evotel. They have a bad service and their work is extremely substandard and poor. No professionalism, no customer service.
Monday 21st June at 10:00 was a nightmare up until 24th June under RSS FIBRE. YOU RESCUED ME, PRUDENCE. Thank you so much.
I received a call from Prudence who took series of events and tried to apologize for all that that had transpired.
At 14:00, the RSS FIBRE guys came to fix all that I complained about. Their Manager even called me all the way from Joburg.
The manager promised to come and apologize in person later today or tomorrow morning.. I will wait and see.
My heroine was PRUDENCE. She called me every 10 to 15 minutes. I appreciated he push she gave to RSS FIBRE guys. We need people like this in SA. THANK YOU SO MUCH PRUDENCE.
YOU MADE MY GLOOMY DAY MORE PLEASANT AND I APPRECIATE ALL YOU HAVE DONE FOR ME. I'd fire RSS FIBRE on the spot as they are really denting the image and reputation of Evotel. They have a bad service and their work is extremely substandard and poor. No professionalism, no customer service.
Monday 21st June at 10:00 was a nightmare up until 24th June under RSS FIBRE. YOU RESCUED ME, PRUDENCE. Thank you so much.
Prudence does a wonderful job of representing Evotel and we are proud to have her as a member of our team. We're doubly pleased when the clients who make use of our service share their happiness with us. This situation started out quite negatively, but we're glad to gave given you the correct welcome that you deserve. Management will definitely be having some very stern chats with our contractors regarding this, but for now, we are glad to have you up and running!
Welcome to the family!
Prudence does a wonderful job of representing Evotel and we are proud to have her as a member of our team. We're doubly pleased when the clients who make use of our service share their happiness with us. This situation started out quite negatively, but we're glad to gave given you the correct welcome that you deserve. Management will definitely be having some very stern chats with our contractors regarding this, but for now, we are glad to have you up and running!
Welcome to the family!