Poor service from Mweb

I my fibre installation done on Friday. On Sunday I connected to Mweb through their Tecnical support call centre. From the onset the operator could not assist in activating my line but eventually got it to connect. I immediately observed that my speed is terrible. After running a speed test I confirmed that my line was running well below the 100meg line that I have ordered. The coverage in my house is also very poor and certain areas have zero coverage. On Monday after calling the call centre again and holding on for about 30 min, the operator could not assist. Later that afternoon I contacted them again and after a similar frustrating experience I again got through to a operator that could not assist. On request to send a technician to my house they rep**** that they dont have technicians in Rustenburg. On Wednesday morning a debit order pro-rated until the end of the month was deducted for a service I have not benefited from. up to now, almost a week later it is still not working. I contacted Evotel to assist and immediately I was assisted by Tsepo and Prudance. They went out of their way to assist me and even came to my house to test the installation after hours. Today again both Tsepo and Pridance tried to get hold of Mweb without any luck. My work is suffering due to the poor service from Mweb. I would like to caution all that is interested in fibre to use another provider. Evotel's and especially Tsepo and Prudence service was professional, quick and customer focussed. However I can not say the same from Mweb. Tomorrow I will cancel my debit order with Mweb. My request is that Evotel needs to intervene because Mweb will result in costumers being not happy with the line and although not your responsibility would link Evotel with Mweb.

Dawie van Aswegen Rustenburg "Very disappointed"