1 reviews | Active since Apr 2022
Poor service from Evotel
For the past couple months with evotel Fibre there were no issues I was happy with them until recently, my Fibre went down last Wednesday 12 30 am, I called Evotel the same morning and informed them, they said it was a maintenance issue and they will log a ticket for me, the ticket was logged and later the same day the ticket was closed stating that the problem was resolved yet no one came out, the next day I called them they said the same thing and another ticket was opened still no one came out, on Friday I called them again still same story only this time they say they have a back log, today is Monday and my line has not been restored, I'm actually now getting frustrated and thinking bout getting another service provider.
We are very sorry for the disruption to service and apologise for the extended downtime you have experienced. Our Technical Teams have unfortunately experienced a backlog to repairs in the area due to them getting ****** of their equipment. There has also been very unfortunate troubles with vandilsim and ongoing municipal work in the area, the ticket is still open and this query along with the ticket has been escalated to the Support Team right away to assist with.
Apologies again for the troubles.
We are very sorry for the disruption to service and apologise for the extended downtime you have experienced. Our Technical Teams have unfortunately experienced a backlog to repairs in the area due to them getting ****** of their equipment. There has also been very unfortunate troubles with vandilsim and ongoing municipal work in the area, the ticket is still open and this query along with the ticket has been escalated to the Support Team right away to assist with.
Apologies again for the troubles.