1 reviews | Active since Nov 2014
Poor service
I am staying in Rustenburg. After a struggle with my previous ISP, after a year I cancelled my subscription and join another ISP, just to find out that the problem is not the ISP, but Evotel. After joining my new ISP ON 01 November 2023, internet went off on the 15th, as we received notification that Evotel was busy with maintenance, I did not report it immediatly. I realized that I am the only one in our area without internet, I logged a call. My internet was fixed late Friday afternoon, an Sunday went off again. As I write this we still do not have internet. I do not even want to start with the websites from both the ISP and Evotel. It is a struggle to log a complaint as it keep on saying something went wrong. Clearly this people do not know what they are doing, as every time they do maintenance, you have to pray that you will come back online. What a dissapointment.
We're very sorry for disruptions to your service and confusion regarding our maintenance this past weekend. The maintenance did not affect any fibre lines directly, but it did affect our Portal which presented some trouble with monitoring the network. Fortunately that maintenance was completed without issue.
We've had a look at your line though and we do not two separate breaks over the weekend. We are very sorry for this and we've escalated this directly to our Support Team so that you can be assisted as quickly as possible. Your uptime is our priority and we hope to have this disruptions put behind us as soon as possible.
We're very sorry for disruptions to your service and confusion regarding our maintenance this past weekend. The maintenance did not affect any fibre lines directly, but it did affect our Portal which presented some trouble with monitoring the network. Fortunately that maintenance was completed without issue.
We've had a look at your line though and we do not two separate breaks over the weekend. We are very sorry for this and we've escalated this directly to our Support Team so that you can be assisted as quickly as possible. Your uptime is our priority and we hope to have this disruptions put behind us as soon as possible.
We're very sorry for disruptions to your service and confusion regarding our maintenance this past weekend. The maintenance did not affect any fibre lines directly, but it did affect our Portal which presented some trouble with monitoring the network. Fortunately that maintenance was completed without issue.
We've had a look at your line though and we do not two separate breaks over the weekend. We are very sorry for this and we've escalated this directly to our Support Team so that you can be assisted as quickly as possible. Your uptime is our priority and we hope to have this disruptions put behind us as soon as possible.
We're very sorry for disruptions to your service and confusion regarding our maintenance this past weekend. The maintenance did not affect any fibre lines directly, but it did affect our Portal which presented some trouble with monitoring the network. Fortunately that maintenance was completed without issue.
We've had a look at your line though and we do not two separate breaks over the weekend. We are very sorry for this and we've escalated this directly to our Support Team so that you can be assisted as quickly as possible. Your uptime is our priority and we hope to have this disruptions put behind us as soon as possible.