GG
Gregory G
1 reviews | Active since Apr 2019
15 Jun 2023, 05:09
Poor service
I got a text message "Evotel Emergency Maintenance: Postmasburg- Please note, downtime can be expected at 14/06/2023, 00:01-05:00, due to work being done on the network.
Still my line is down. Do I have to pay for services I don't use? Poor service
Helpful (0)
Replies (2)0
Replies (2)
Evotel South Africa's replyOfficial
15 Jun 2023, 07:19Hi there Gregory.
We are very sorry for the disruptions to your service. Our team is aware that a few clients have not been restored and our technicians are making contact with clients to schedule access to their properties as further testing is required to isolate the damage. SMSes were dispatched to account holders and we do expect resolution today. Please keep an eye on your phone for our teams' call.
We are very sorry for the disruptions to your service. Our team is aware that a few clients have not been restored and our technicians are making contact with clients to schedule access to their properties as further testing is required to isolate the damage. SMSes were dispatched to account holders and we do expect resolution today. Please keep an eye on your phone for our teams' call.
Evotel South Africa's reply15 Jun 2023, 07:19
Official
Hi there Gregory.
We are very sorry for the disruptions to your service. Our team is aware that a few clients have not been restored and our technicians are making contact with clients to schedule access to their properties as further testing is required to isolate the damage. SMSes were dispatched to account holders and we do expect resolution today. Please keep an eye on your phone for our teams' call.
We are very sorry for the disruptions to your service. Our team is aware that a few clients have not been restored and our technicians are making contact with clients to schedule access to their properties as further testing is required to isolate the damage. SMSes were dispatched to account holders and we do expect resolution today. Please keep an eye on your phone for our teams' call.
GG
Gregory G's updateReviewer Update
16 Jun 2023, 08:49After writing about Evotel, their office called me and explained to me what the problem was why my line was still off. They also told me they will send out their technical team to sort out my line. Evotel also kept me posted and within less than 2 hours my line was restored.
Why did they called me only after I complained about their services? Aren't they supposed to called me to explain to me why my line was down and that they will send out their team to sort it out?
But anyway I'm online again. Thank you for a platform like Hellopeter
Why did they called me only after I complained about their services? Aren't they supposed to called me to explain to me why my line was down and that they will send out their team to sort it out?
But anyway I'm online again. Thank you for a platform like Hellopeter
GG
Gregory G's update16 Jun 2023, 08:49
Reviewer Update
After writing about Evotel, their office called me and explained to me what the problem was why my line was still off. They also told me they will send out their technical team to sort out my line. Evotel also kept me posted and within less than 2 hours my line was restored.
Why did they called me only after I complained about their services? Aren't they supposed to called me to explain to me why my line was down and that they will send out their team to sort it out?
But anyway I'm online again. Thank you for a platform like Hellopeter
Why did they called me only after I complained about their services? Aren't they supposed to called me to explain to me why my line was down and that they will send out their team to sort it out?
But anyway I'm online again. Thank you for a platform like Hellopeter