FV
Fred V
1 reviews | Active since Jul 2011
12 Sept 2026, 08:30
Poor service and no commitment to getting it resolved - 11 September
The fiber has been down since yesterday at 11h30. No proper communication and this is not the first time and them being down is constant. It is always someone else fault and "best effort" will be attempted. No commitment to timing. The current issue is repaired but NOT repaired. You would not say they are being paid for a service. I love it to see how they praise themselves with "exceptional service". Where?
Helpful (0)
Replies (8)0
Replies (8)
Evotel South Africa's replyOfficial
12 Sept 2026, 08:37Good morning Fred,
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience caused by the repeated connectivity disruptions you have experienced.
We can confirm that there is currently a network outage affecting the West Rand, which is impacting your service. Our technical team is aware of the disruption and is actively working to restore connectivity to all affected customers.
We understand your concern regarding communication and the absence of a confirmed restoration timeframe. Restoration times may vary depending on the nature and complexity of the fault, and we do not want to provide a timeframe that cannot be guaranteed. Please be assured that restoring service remains our highest priority.
If you are experiencing connectivity issues, you are also welcome to contact us through any of our social media platforms or call our Support team directly for assistance. This allows us to identify your account, log or follow up on your query, and provide assistance where required.
Updates on the current disruption and restoration progress will be communicated through our Network Status page, available on our website, as further information becomes available.
Link to status page: https: https://evotel.co.za/
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience caused by the repeated connectivity disruptions you have experienced.
We can confirm that there is currently a network outage affecting the West Rand, which is impacting your service. Our technical team is aware of the disruption and is actively working to restore connectivity to all affected customers.
We understand your concern regarding communication and the absence of a confirmed restoration timeframe. Restoration times may vary depending on the nature and complexity of the fault, and we do not want to provide a timeframe that cannot be guaranteed. Please be assured that restoring service remains our highest priority.
If you are experiencing connectivity issues, you are also welcome to contact us through any of our social media platforms or call our Support team directly for assistance. This allows us to identify your account, log or follow up on your query, and provide assistance where required.
Updates on the current disruption and restoration progress will be communicated through our Network Status page, available on our website, as further information becomes available.
Link to status page: https: https://evotel.co.za/
Evotel South Africa's reply12 Sept 2026, 08:37
Official
Good morning Fred,
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience caused by the repeated connectivity disruptions you have experienced.
We can confirm that there is currently a network outage affecting the West Rand, which is impacting your service. Our technical team is aware of the disruption and is actively working to restore connectivity to all affected customers.
We understand your concern regarding communication and the absence of a confirmed restoration timeframe. Restoration times may vary depending on the nature and complexity of the fault, and we do not want to provide a timeframe that cannot be guaranteed. Please be assured that restoring service remains our highest priority.
If you are experiencing connectivity issues, you are also welcome to contact us through any of our social media platforms or call our Support team directly for assistance. This allows us to identify your account, log or follow up on your query, and provide assistance where required.
Updates on the current disruption and restoration progress will be communicated through our Network Status page, available on our website, as further information becomes available.
Link to status page: https: https://evotel.co.za/
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience caused by the repeated connectivity disruptions you have experienced.
We can confirm that there is currently a network outage affecting the West Rand, which is impacting your service. Our technical team is aware of the disruption and is actively working to restore connectivity to all affected customers.
We understand your concern regarding communication and the absence of a confirmed restoration timeframe. Restoration times may vary depending on the nature and complexity of the fault, and we do not want to provide a timeframe that cannot be guaranteed. Please be assured that restoring service remains our highest priority.
If you are experiencing connectivity issues, you are also welcome to contact us through any of our social media platforms or call our Support team directly for assistance. This allows us to identify your account, log or follow up on your query, and provide assistance where required.
Updates on the current disruption and restoration progress will be communicated through our Network Status page, available on our website, as further information becomes available.
Link to status page: https: https://evotel.co.za/
FV
Fred V's updateReviewer Update
12 Sept 2026, 09:48This is the normal reply. No reply just a "BEST EFFORT". When are you going to answer like most other companies have to with real facts and a commitment. This just proof how useless you are and proves my points raised. How did you repair but it was not repaired? Where is the quality management of your repairs? Let not worry about customer service. Lets tell everyone how great we are.
FV
Fred V's update12 Sept 2026, 09:48
Reviewer Update
This is the normal reply. No reply just a "BEST EFFORT". When are you going to answer like most other companies have to with real facts and a commitment. This just proof how useless you are and proves my points raised. How did you repair but it was not repaired? Where is the quality management of your repairs? Let not worry about customer service. Lets tell everyone how great we are.
FV
Fred V's updateReviewer Update
12 Sept 2026, 09:50You refer to your status page that give an "UPDATE" once every 12 hours if you are lucky and then it is best efforts. Not real facts and commitments. "We might not know what is going on but let's dig somewhere and tell everyone it was repaired and not repaired"
FV
Fred V's update12 Sept 2026, 09:50
Reviewer Update
You refer to your status page that give an "UPDATE" once every 12 hours if you are lucky and then it is best efforts. Not real facts and commitments. "We might not know what is going on but let's dig somewhere and tell everyone it was repaired and not repaired"
Evotel South Africa's replyOfficial
12 Sept 2026, 10:22Thank you for your response. Your feedback and concerns regarding the frequency and detail of the updates provided have been noted.
We understand that you are requesting a confirmed restoration timeframe. At this stage, a restoration timeframe has not yet been established. The technical teams remain actively engaged in the restoration work, and further information will be communicated as progress is made.
Further information regarding the current disruption and restoration progress will continue to be communicated through our Network Status page as updates become available.
Link to status page: https: https://evotel.co.za/
We understand that you are requesting a confirmed restoration timeframe. At this stage, a restoration timeframe has not yet been established. The technical teams remain actively engaged in the restoration work, and further information will be communicated as progress is made.
Further information regarding the current disruption and restoration progress will continue to be communicated through our Network Status page as updates become available.
Link to status page: https: https://evotel.co.za/
Evotel South Africa's reply12 Sept 2026, 10:22
Official
Thank you for your response. Your feedback and concerns regarding the frequency and detail of the updates provided have been noted.
We understand that you are requesting a confirmed restoration timeframe. At this stage, a restoration timeframe has not yet been established. The technical teams remain actively engaged in the restoration work, and further information will be communicated as progress is made.
Further information regarding the current disruption and restoration progress will continue to be communicated through our Network Status page as updates become available.
Link to status page: https: https://evotel.co.za/
We understand that you are requesting a confirmed restoration timeframe. At this stage, a restoration timeframe has not yet been established. The technical teams remain actively engaged in the restoration work, and further information will be communicated as progress is made.
Further information regarding the current disruption and restoration progress will continue to be communicated through our Network Status page as updates become available.
Link to status page: https: https://evotel.co.za/
FV
Fred V's updateReviewer Update
12 Sept 2026, 14:05Fiber back at 10h50 down at 13h45. Must be difficult to be bad all the time as down for more than 23 hours. Up for 3 hours and down again. Whose fault is it this time? Cannot be your so who will we blame this time. What repair did some else get wrong this time? And now we back to the no response.
FV
Fred V's update12 Sept 2026, 14:05
Reviewer Update
Fiber back at 10h50 down at 13h45. Must be difficult to be bad all the time as down for more than 23 hours. Up for 3 hours and down again. Whose fault is it this time? Cannot be your so who will we blame this time. What repair did some else get wrong this time? And now we back to the no response.
FV
Fred V's updateReviewer Update
12 Sept 2026, 14:07Sorry I forgot --- Evotel think they have EXCELLENT SERVICE. I must not miss the company slogan.
FV
Fred V's update12 Sept 2026, 14:07
Reviewer Update
Sorry I forgot --- Evotel think they have EXCELLENT SERVICE. I must not miss the company slogan.
FV
Fred V's updateReviewer Update
12 Sept 2026, 14:13Just got a sms and we are blaming the UPSTREAM PROVIDER. Must be tough to always be innocent. EXCELLENT SERVICE slogan.
FV
Fred V's update12 Sept 2026, 14:13
Reviewer Update
Just got a sms and we are blaming the UPSTREAM PROVIDER. Must be tough to always be innocent. EXCELLENT SERVICE slogan.
FV
Fred V's updateReviewer Update
12 Sept 2026, 17:27Being told it is the same repair that must now be undertaken in two days the third time. I would also not answer if a client wrote these remarks to me as I dont think I could come up with an excuse that would explain the pure incompetency it would take the have to repair the same item three times. But I forget - EXCELLENT SERVICE and we are going into another more than 4 hour downtime with no end in sight and no proper communication except it is the UPSTREAM PROVIDER problem.
FV
Fred V's update12 Sept 2026, 17:27
Reviewer Update
Being told it is the same repair that must now be undertaken in two days the third time. I would also not answer if a client wrote these remarks to me as I dont think I could come up with an excuse that would explain the pure incompetency it would take the have to repair the same item three times. But I forget - EXCELLENT SERVICE and we are going into another more than 4 hour downtime with no end in sight and no proper communication except it is the UPSTREAM PROVIDER problem.