WL
Willem L
1 reviews | Active since Apr 2022
08 Sept 2026, 09:03
Poor service again by evotel
Again this is now the second time where a fault have been reported and 72 hour window has elapsed long time ago and again we are stuck on we will escalate the matter we are probably past executive level by now but still evotel feels nothing for your cliets
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Replies (2)WL
Willem L's updateReviewer Update
08 Sept 2026, 09:21Again just a message we are escalating how funny
WL
Willem L's update08 Sept 2026, 09:21
Reviewer Update
Again just a message we are escalating how funny
Evotel South Africa's replyOfficial
08 Sept 2026, 10:14Good morning Willem,
Thank you for your feedback. We sincerely apologise for the continued frustration and understand your concern, particularly as the 72 hour resolution timeframe has been exceeded,
We can confirm that your support ticket remains open and has been escalated to our Maintenance team for further attention. The team has been notified of the extended delay and the urgency of your case.
A member of our team will contact you directly to provide further feedback and assist with your outstanding fault.
We acknowledge that repeated escalations without resolution are frustrating, and we appreciate your patience while our team works to resolve the matter.
Thank you for your feedback. We sincerely apologise for the continued frustration and understand your concern, particularly as the 72 hour resolution timeframe has been exceeded,
We can confirm that your support ticket remains open and has been escalated to our Maintenance team for further attention. The team has been notified of the extended delay and the urgency of your case.
A member of our team will contact you directly to provide further feedback and assist with your outstanding fault.
We acknowledge that repeated escalations without resolution are frustrating, and we appreciate your patience while our team works to resolve the matter.
Evotel South Africa's reply08 Sept 2026, 10:14
Official
Good morning Willem,
Thank you for your feedback. We sincerely apologise for the continued frustration and understand your concern, particularly as the 72 hour resolution timeframe has been exceeded,
We can confirm that your support ticket remains open and has been escalated to our Maintenance team for further attention. The team has been notified of the extended delay and the urgency of your case.
A member of our team will contact you directly to provide further feedback and assist with your outstanding fault.
We acknowledge that repeated escalations without resolution are frustrating, and we appreciate your patience while our team works to resolve the matter.
Thank you for your feedback. We sincerely apologise for the continued frustration and understand your concern, particularly as the 72 hour resolution timeframe has been exceeded,
We can confirm that your support ticket remains open and has been escalated to our Maintenance team for further attention. The team has been notified of the extended delay and the urgency of your case.
A member of our team will contact you directly to provide further feedback and assist with your outstanding fault.
We acknowledge that repeated escalations without resolution are frustrating, and we appreciate your patience while our team works to resolve the matter.