ST
Steve T
1 reviews | Active since May 2012
21 Oct 2022, 17:13
Poor service
The badest fibre service in the world no feedback out of 7 days had connectivity for 2 days still waiting for feedback on maintenance to correct problem.
But come payment day they want money for the worst service in the world at this stage I think even smoke signals will provide more feedback than them.
Most Regretful dissision I ever made and I am stuck with this for another 358days.
Regards Steve
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
21 Oct 2022, 17:36Hi there Steve.
We are very sorry for the extended downtime. Unfortunately our feeder cables were damaged due to municipal work in the area. Our teams have been working on restoring clients as quickly as possible, however the network sustained further damage.
Our technicians are on the ground resolving the last clients affected on a case by case basis and my team would like to get in touch with you. Please keep an eye on your phone and we'll be in touch soon.
We are very sorry for the extended downtime. Unfortunately our feeder cables were damaged due to municipal work in the area. Our teams have been working on restoring clients as quickly as possible, however the network sustained further damage.
Our technicians are on the ground resolving the last clients affected on a case by case basis and my team would like to get in touch with you. Please keep an eye on your phone and we'll be in touch soon.
Evotel South Africa's reply21 Oct 2022, 17:36
Official
Hi there Steve.
We are very sorry for the extended downtime. Unfortunately our feeder cables were damaged due to municipal work in the area. Our teams have been working on restoring clients as quickly as possible, however the network sustained further damage.
Our technicians are on the ground resolving the last clients affected on a case by case basis and my team would like to get in touch with you. Please keep an eye on your phone and we'll be in touch soon.
We are very sorry for the extended downtime. Unfortunately our feeder cables were damaged due to municipal work in the area. Our teams have been working on restoring clients as quickly as possible, however the network sustained further damage.
Our technicians are on the ground resolving the last clients affected on a case by case basis and my team would like to get in touch with you. Please keep an eye on your phone and we'll be in touch soon.
ST
Steve T's updateReviewer Update
21 Oct 2022, 20:01Hi Trudence
Thank you for your kind and attentive response to my problem. I hope your employer sees that you are more worth to the company than just an employee. Due to your kind response and follow up to ensure that my service is back on line I am not worried about my future with Evotel SA.
Kind Regards
Steve du Toit
Thank you for your kind and attentive response to my problem. I hope your employer sees that you are more worth to the company than just an employee. Due to your kind response and follow up to ensure that my service is back on line I am not worried about my future with Evotel SA.
Kind Regards
Steve du Toit
ST
Steve T's update21 Oct 2022, 20:01
Reviewer Update
Hi Trudence
Thank you for your kind and attentive response to my problem. I hope your employer sees that you are more worth to the company than just an employee. Due to your kind response and follow up to ensure that my service is back on line I am not worried about my future with Evotel SA.
Kind Regards
Steve du Toit
Thank you for your kind and attentive response to my problem. I hope your employer sees that you are more worth to the company than just an employee. Due to your kind response and follow up to ensure that my service is back on line I am not worried about my future with Evotel SA.
Kind Regards
Steve du Toit
Evotel South Africa's replyOfficial
24 Oct 2022, 16:11We are happy to have restored your faith in us and we are truly sorry for the inconvenience caused.
Evotel South Africa's reply24 Oct 2022, 16:11
Official
We are happy to have restored your faith in us and we are truly sorry for the inconvenience caused.