Poor service

I am so fed-up with Evotel. They still cannot get this right. I now know for certain thet it is not the isp but Evotel. Since you have the monopoly in Rustenburg and we do not have a choice of providers, our hands are cut. I was with Vox for more than a year as I had to wait for my contract term to expire in order to move. Then Evotel suggested to go with Net99, oh my word, we went from bad to worst. We changed in November 2023 and right from the start were without internet for days and days. We were paying for a 75/75 line. If we had internet it was so slow. When I contacted the Isp to cancel as I told the rep that we are in the process of moving and we wanted a month to month contract, I had to hear that this also is a year contract and that I have to pay R3050 to cancel which I did just to get rid of the bad service. We moved into our new house, started with a new ISP, and yes sure as hell we are back to square 1, not even 2 weeks in and already no internet for 5 days already and still waiting. The technician was here yesterday at the box infront of my house. I went out and asked if they found the fault, they said no, and I quote "this box is a mess" do not switch off your routers as we will be back now, well tik tok, tik tok, still waiting. I will not in a million years recommend Evotel to anyone as I said their turn around time for fixing a problem is 72 hours. We in Rustenburg do not have a choice, that is why Evotel can get away with this as there is no competition. Now I am paying for a 150/150 meg line and still do not get that speed. You really have to get your act together Evotel.