WT
Warren T
1 reviews | Active since Nov 2024
03 Nov 2024, 14:33
Poor, poor service from Vox and Evotel
On Friday the 1st Nov I woke up to no Internet service. Evotel blames Vox and visa versa. A technical assistant was supposed to call me 2hrs after logging the problem. It is now Sunday with no assistant. This is not a hard line issue, it is a technical issue that can be resolved over the phone but they simply don't give a dam. Thanks
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Evotel South Africa's replyOfficial
04 Nov 2024, 07:24Hi Warren, we are very sorry to hear that information from our side hasn't been up to scratch and we will definitely be looking into what's gone wrong there. Evotel prides itself on keeping open communication with clients, so it's definitely unusual for this to occur. A member of our team will be reaching out to assist you and we hope to get this resolved with due urgency.
Evotel South Africa's reply04 Nov 2024, 07:24
Official
Hi Warren, we are very sorry to hear that information from our side hasn't been up to scratch and we will definitely be looking into what's gone wrong there. Evotel prides itself on keeping open communication with clients, so it's definitely unusual for this to occur. A member of our team will be reaching out to assist you and we hope to get this resolved with due urgency.