WS
Wiehan S
1 reviews | Active since Sept 2022
08 Apr 2026, 18:08
Poor Installation
They are the most unhelpful and non compliant, after emails and calls, just not getting back. Now they want me to pay for an optic Fibre cable that broke inside trucking underneath the ground.
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
08 Apr 2026, 19:01Good evening Wiehan.
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration regarding the lack of feedback and the concerns raised about the fibre cable. Your concerns are important to us, and we acknowledge the seriousness of the situation. Please be assured that this matter has been escalated to senior management for review so that it can be assessed thoroughly and handled appropriately.
A member of our team will be in contact with you to provide clarity and work towards a fair resolution. We appreciate your patience and thank you for giving us the opportunity to address this.
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration regarding the lack of feedback and the concerns raised about the fibre cable. Your concerns are important to us, and we acknowledge the seriousness of the situation. Please be assured that this matter has been escalated to senior management for review so that it can be assessed thoroughly and handled appropriately.
A member of our team will be in contact with you to provide clarity and work towards a fair resolution. We appreciate your patience and thank you for giving us the opportunity to address this.
Evotel South Africa's reply08 Apr 2026, 19:01
Official
Good evening Wiehan.
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration regarding the lack of feedback and the concerns raised about the fibre cable. Your concerns are important to us, and we acknowledge the seriousness of the situation. Please be assured that this matter has been escalated to senior management for review so that it can be assessed thoroughly and handled appropriately.
A member of our team will be in contact with you to provide clarity and work towards a fair resolution. We appreciate your patience and thank you for giving us the opportunity to address this.
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand your frustration regarding the lack of feedback and the concerns raised about the fibre cable. Your concerns are important to us, and we acknowledge the seriousness of the situation. Please be assured that this matter has been escalated to senior management for review so that it can be assessed thoroughly and handled appropriately.
A member of our team will be in contact with you to provide clarity and work towards a fair resolution. We appreciate your patience and thank you for giving us the opportunity to address this.
WS
Wiehan S's updateReviewer Update
09 Apr 2026, 19:36It's only fair to update everybody that all can see. As yesterday after I posted my review I was called, where I was told they are getting back to me, and guess what, they same pathetic client service, nobody has called me back, nobody came to inspect our query, It seems like client service for them is non existing the same as the technicians that came out and pulled out the Fibre cable, now I need to pay for something that I didn't damage. I'll leave this review for the company, and as stated in my non responsive mail I send out, I still await a manager to contact me. Anybody that reads this be ware of this service provider!
WS
Wiehan S's update09 Apr 2026, 19:36
Reviewer Update
It's only fair to update everybody that all can see. As yesterday after I posted my review I was called, where I was told they are getting back to me, and guess what, they same pathetic client service, nobody has called me back, nobody came to inspect our query, It seems like client service for them is non existing the same as the technicians that came out and pulled out the Fibre cable, now I need to pay for something that I didn't damage. I'll leave this review for the company, and as stated in my non responsive mail I send out, I still await a manager to contact me. Anybody that reads this be ware of this service provider!
Evotel South Africa's replyOfficial
10 Apr 2026, 12:01Good day Wiehan,
Thank you for taking the time to share your feedback and for updating your review. We sincerely apologise for the frustration and inconvenience you experienced, this is not the level of service we strive to deliver.
We’re pleased to confirm that your line has been repaired and your connection successfully restored, which you confirmed during your interaction with our team when they contacted you to address your concerns and ensure everything is working as expected.
Your experience is important to us, and we remain committed to providing you with reliable service and support going forward. Should you require any further assistance, please don’t hesitate to reach out.
Thank you for taking the time to share your feedback and for updating your review. We sincerely apologise for the frustration and inconvenience you experienced, this is not the level of service we strive to deliver.
We’re pleased to confirm that your line has been repaired and your connection successfully restored, which you confirmed during your interaction with our team when they contacted you to address your concerns and ensure everything is working as expected.
Your experience is important to us, and we remain committed to providing you with reliable service and support going forward. Should you require any further assistance, please don’t hesitate to reach out.
Evotel South Africa's reply10 Apr 2026, 12:01
Official
Good day Wiehan,
Thank you for taking the time to share your feedback and for updating your review. We sincerely apologise for the frustration and inconvenience you experienced, this is not the level of service we strive to deliver.
We’re pleased to confirm that your line has been repaired and your connection successfully restored, which you confirmed during your interaction with our team when they contacted you to address your concerns and ensure everything is working as expected.
Your experience is important to us, and we remain committed to providing you with reliable service and support going forward. Should you require any further assistance, please don’t hesitate to reach out.
Thank you for taking the time to share your feedback and for updating your review. We sincerely apologise for the frustration and inconvenience you experienced, this is not the level of service we strive to deliver.
We’re pleased to confirm that your line has been repaired and your connection successfully restored, which you confirmed during your interaction with our team when they contacted you to address your concerns and ensure everything is working as expected.
Your experience is important to us, and we remain committed to providing you with reliable service and support going forward. Should you require any further assistance, please don’t hesitate to reach out.