1 reviews | Active since Aug 2022
Poor Fibre Infrastructure – Service Quality Unacceptable
For more than a week I have been struggling with fibre issues caused by Evotel’s infrastructure. The line suffers from unstable speeds, constant drops, and noticeable packet loss. Despite multiple escalations via Afrihost ([#IID-***0]), the issues remain unresolved.
The fact that these problems persist even after reprovisioning the line points directly to Evotel’s infrastructure not performing at the standard customers are paying for. This level of service is unacceptable, and customers are left frustrated and disappointed.
If this cannot be resolved immediately and permanently, I will escalate the matter further with ICASA, consumer protection, and across public platforms so others are aware of how poor this service truly is.
A very disappointed and unhappy customer
We apologise for the service you have received lately. Technicians are aware of the on going network issues in the area and are working actively to stabilise the network in the area. A representative of ours will be in contact to explain further and assist in reconnecting your line.
We apologise for the service you have received lately. Technicians are aware of the on going network issues in the area and are working actively to stabilise the network in the area. A representative of ours will be in contact to explain further and assist in reconnecting your line.