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Zethu N
1 reviews | Active since Oct 2024
12 Oct 2024, 08:36
Poor customer service
I've had a bad experience with Evotel maybe it's the 5th time now. Everytime I loose connection i have to wait almost 4 to 5 days to be assisted. They will tell u to wait 72hrs to be assisted. If u call them no answer on weekends they will tell they have found a fault but nothing will be done u have to wait 4 to 5 days. What kind of service is this? They will never update u on the issue u have to bother them by emails. They have the worst customer service ever.
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Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
12 Oct 2024, 08:38Hi Zethu, thanks for informing us. We do apologize for any inconveniences caused, a team member will be in contact with you to ensure that you enjoy the service we have promised to supply.
Evotel South Africa's reply12 Oct 2024, 08:38
Official
Hi Zethu, thanks for informing us. We do apologize for any inconveniences caused, a team member will be in contact with you to ensure that you enjoy the service we have promised to supply.
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Zethu N's updateReviewer Update
12 Oct 2024, 08:40Lies from yesterday 13h00 no one has bothered calling
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Zethu N's update12 Oct 2024, 08:40
Reviewer Update
Lies from yesterday 13h00 no one has bothered calling
Evotel South Africa's replyOfficial
12 Oct 2024, 09:25We will ensure that your ticket is prioritised.
Evotel South Africa's reply12 Oct 2024, 09:25
Official
We will ensure that your ticket is prioritised.
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Zethu N's updateReviewer Update
12 Oct 2024, 19:57Thanx to Helo Peter technician came around 13h00 and fixed my line.
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Zethu N's update12 Oct 2024, 19:57
Reviewer Update
Thanx to Helo Peter technician came around 13h00 and fixed my line.
Evotel South Africa's replyOfficial
13 Oct 2024, 08:18We are glad to hear that, again, we apologize for the inconvenience caused.
Evotel South Africa's reply13 Oct 2024, 08:18
Official
We are glad to hear that, again, we apologize for the inconvenience caused.