HM
HILDA M
1 reviews | Active since Nov 2009
27 Jun 2022, 11:57
Poor and bad service. CEO must be made aware
Good day
Your service is questionable
i have been disconnected since Wednesday 22.06.2022 and i was troubleshooting the entire 3 dats until Saturday 25.06.2022
we logged in a call via RSAWEB. I was told EVOTEL has to resolve this but they dont wprk over weekends.
i had to wait for a Mondays 27.06.2022. he engineers are slow and are not responsive. i was the one to call again to follow up
i was told they dont have a timeline as to when they will come back to me
i want to escalate and let media know this poor service that both Evotel and RSAWEB is busy rendering
i was hung up 3 x this morning and no one is calling me back when i asked we do a conference call
*** is my cell hilda molosioa is my name 08 somerset village dixon road witbank reyno ridge witbank 1049 is my address *** is my email
i need a proper service with due diligence please. stop playing games with customers who pay
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
27 Jun 2022, 12:15Hi there!
We have already received your complaint on Facebook and have begun investigating what has gone wrong here. Our maintenance teams definitely operate over the weekends - it's our offices that are closed. We have already taken this to management and hopefully we can have this resolved for you as soon as possible.
We have already received your complaint on Facebook and have begun investigating what has gone wrong here. Our maintenance teams definitely operate over the weekends - it's our offices that are closed. We have already taken this to management and hopefully we can have this resolved for you as soon as possible.
Evotel South Africa's reply27 Jun 2022, 12:15
Official
Hi there!
We have already received your complaint on Facebook and have begun investigating what has gone wrong here. Our maintenance teams definitely operate over the weekends - it's our offices that are closed. We have already taken this to management and hopefully we can have this resolved for you as soon as possible.
We have already received your complaint on Facebook and have begun investigating what has gone wrong here. Our maintenance teams definitely operate over the weekends - it's our offices that are closed. We have already taken this to management and hopefully we can have this resolved for you as soon as possible.
HM
HILDA M's updateReviewer Update
29 Jun 2022, 07:55Evotel Management
This is really a pain to always write to hellopeter like this. I have been down on connection since 28.06.2022 @01:06 & was told that is is due to fibre outage.
It is over 24 hours and the time is 29.06.2022 @ 08:00. Your services are still unavailable. I called in at RSAWEB and they say EVOTEL does not disclose how long will the downtime take.
Not forgetting I am from a serious fight with both EVOTEL amd RSAWEB due to connectivity issues that lasted 6 days recenty.
Why does it feel like a pain to be a paying customer here.
This is really a pain to always write to hellopeter like this. I have been down on connection since 28.06.2022 @01:06 & was told that is is due to fibre outage.
It is over 24 hours and the time is 29.06.2022 @ 08:00. Your services are still unavailable. I called in at RSAWEB and they say EVOTEL does not disclose how long will the downtime take.
Not forgetting I am from a serious fight with both EVOTEL amd RSAWEB due to connectivity issues that lasted 6 days recenty.
Why does it feel like a pain to be a paying customer here.
HM
HILDA M's update29 Jun 2022, 07:55
Reviewer Update
Evotel Management
This is really a pain to always write to hellopeter like this. I have been down on connection since 28.06.2022 @01:06 & was told that is is due to fibre outage.
It is over 24 hours and the time is 29.06.2022 @ 08:00. Your services are still unavailable. I called in at RSAWEB and they say EVOTEL does not disclose how long will the downtime take.
Not forgetting I am from a serious fight with both EVOTEL amd RSAWEB due to connectivity issues that lasted 6 days recenty.
Why does it feel like a pain to be a paying customer here.
This is really a pain to always write to hellopeter like this. I have been down on connection since 28.06.2022 @01:06 & was told that is is due to fibre outage.
It is over 24 hours and the time is 29.06.2022 @ 08:00. Your services are still unavailable. I called in at RSAWEB and they say EVOTEL does not disclose how long will the downtime take.
Not forgetting I am from a serious fight with both EVOTEL amd RSAWEB due to connectivity issues that lasted 6 days recenty.
Why does it feel like a pain to be a paying customer here.
Evotel South Africa's replyOfficial
29 Jun 2022, 08:17Hi again Hilda.
We've had a look at your line and you do have a fault on the line, but it is unrelated to any outage in Witbank. The fault is isolated to your line. Witbank was experiencing issues this morning, but the links have restored. I have raised a ticket for your line so that it can be attended to.
In the case of downtime due to any planned maintenance, we are sure to let the community know ahead of time. Outages can unfortunately involve damage to the network and time frames are difficult to gauge in the regard, but we also keep the community informed. Speaking to RSAWEB in about this is always a good idea, but I'm sorry they seem to not have raised a ticket for this new fault. We will be sure to discuss this with them.
In the meantime, we're having a chat with Support and hopefully we can get you back up and running soon.
We've had a look at your line and you do have a fault on the line, but it is unrelated to any outage in Witbank. The fault is isolated to your line. Witbank was experiencing issues this morning, but the links have restored. I have raised a ticket for your line so that it can be attended to.
In the case of downtime due to any planned maintenance, we are sure to let the community know ahead of time. Outages can unfortunately involve damage to the network and time frames are difficult to gauge in the regard, but we also keep the community informed. Speaking to RSAWEB in about this is always a good idea, but I'm sorry they seem to not have raised a ticket for this new fault. We will be sure to discuss this with them.
In the meantime, we're having a chat with Support and hopefully we can get you back up and running soon.
Evotel South Africa's reply29 Jun 2022, 08:17
Official
Hi again Hilda.
We've had a look at your line and you do have a fault on the line, but it is unrelated to any outage in Witbank. The fault is isolated to your line. Witbank was experiencing issues this morning, but the links have restored. I have raised a ticket for your line so that it can be attended to.
In the case of downtime due to any planned maintenance, we are sure to let the community know ahead of time. Outages can unfortunately involve damage to the network and time frames are difficult to gauge in the regard, but we also keep the community informed. Speaking to RSAWEB in about this is always a good idea, but I'm sorry they seem to not have raised a ticket for this new fault. We will be sure to discuss this with them.
In the meantime, we're having a chat with Support and hopefully we can get you back up and running soon.
We've had a look at your line and you do have a fault on the line, but it is unrelated to any outage in Witbank. The fault is isolated to your line. Witbank was experiencing issues this morning, but the links have restored. I have raised a ticket for your line so that it can be attended to.
In the case of downtime due to any planned maintenance, we are sure to let the community know ahead of time. Outages can unfortunately involve damage to the network and time frames are difficult to gauge in the regard, but we also keep the community informed. Speaking to RSAWEB in about this is always a good idea, but I'm sorry they seem to not have raised a ticket for this new fault. We will be sure to discuss this with them.
In the meantime, we're having a chat with Support and hopefully we can get you back up and running soon.
HM
HILDA M's updateReviewer Update
29 Jun 2022, 09:07Can you learn to call me
HM
HILDA M's update29 Jun 2022, 09:07
Reviewer Update
Can you learn to call me
Evotel South Africa's replyOfficial
29 Jun 2022, 10:05Hi again.
A member of our team is going to get in touch with you using the number provided on your profile. Can you please let us know what time you'll be available to take our call?
A member of our team is going to get in touch with you using the number provided on your profile. Can you please let us know what time you'll be available to take our call?
Evotel South Africa's reply29 Jun 2022, 10:05
Official
Hi again.
A member of our team is going to get in touch with you using the number provided on your profile. Can you please let us know what time you'll be available to take our call?
A member of our team is going to get in touch with you using the number provided on your profile. Can you please let us know what time you'll be available to take our call?