TM
Thabisile M
1 reviews | Active since Jul 2018
29 Jan 2025, 15:00
Please release our ISP.
Please assist, we received the below mail. We received confirmation that services have been cancelled on the 31st of December 2024. We are moving to vodacom from supersonic and vodacom can't assist us till you release our ISP.
Kindly be advised of the feedback received: the clients ISP has not sent the cancellation to Evotel. Kindly contact your ISP to have the line released. There is nothing we can do on our side until the line has been released.
Please assist, the data we have to buy is becoming a lot. My husband is the account holder but working from home is not being kind to our pockets.
Helpful (0)
Replies (15)0
Replies (15)
Evotel South Africa's replyOfficial
29 Jan 2025, 15:20Hi there Thabisile.
Your cancelation with Supersonic was only placed today. Both Supersonic and Evotel have cancelation processes that need to be followed and usually an early release of the line is not possible. Currently, with your cancelation only loaded today, you can expect your line to be released at the end of February as a month's notice is standard.
That being said, I am speaking to my team and we will see what we can arrange. We are very sorry this wasn't correctly explained to you, but we'll do our best to get this sorted out.
Your cancelation with Supersonic was only placed today. Both Supersonic and Evotel have cancelation processes that need to be followed and usually an early release of the line is not possible. Currently, with your cancelation only loaded today, you can expect your line to be released at the end of February as a month's notice is standard.
That being said, I am speaking to my team and we will see what we can arrange. We are very sorry this wasn't correctly explained to you, but we'll do our best to get this sorted out.
Best regards,
Evotel South Africa's reply29 Jan 2025, 15:20
Official
Hi there Thabisile.
Your cancelation with Supersonic was only placed today. Both Supersonic and Evotel have cancelation processes that need to be followed and usually an early release of the line is not possible. Currently, with your cancelation only loaded today, you can expect your line to be released at the end of February as a month's notice is standard.
That being said, I am speaking to my team and we will see what we can arrange. We are very sorry this wasn't correctly explained to you, but we'll do our best to get this sorted out.
Your cancelation with Supersonic was only placed today. Both Supersonic and Evotel have cancelation processes that need to be followed and usually an early release of the line is not possible. Currently, with your cancelation only loaded today, you can expect your line to be released at the end of February as a month's notice is standard.
That being said, I am speaking to my team and we will see what we can arrange. We are very sorry this wasn't correctly explained to you, but we'll do our best to get this sorted out.
Best regards,
Evotel South Africa's replyOfficial
29 Jan 2025, 15:20Hi Thabisile, our team will investigate the issue and provide assistance, we sincerely apologise for the inconvenience this has caused you
Best regards,
Evotel South Africa's reply29 Jan 2025, 15:20
Official
Hi Thabisile, our team will investigate the issue and provide assistance, we sincerely apologise for the inconvenience this has caused you
Best regards,
Evotel South Africa's replyOfficial
29 Jan 2025, 15:22Hi again Thabisile.
I actually have very good news. Our team worked quickly on this one and your line will be released from Supersonic today so we'll be able to proceed with activating your Vodacom service. Thank you for reaching out to us!
I actually have very good news. Our team worked quickly on this one and your line will be released from Supersonic today so we'll be able to proceed with activating your Vodacom service. Thank you for reaching out to us!
Best regards,
Evotel South Africa's reply29 Jan 2025, 15:22
Official
Hi again Thabisile.
I actually have very good news. Our team worked quickly on this one and your line will be released from Supersonic today so we'll be able to proceed with activating your Vodacom service. Thank you for reaching out to us!
I actually have very good news. Our team worked quickly on this one and your line will be released from Supersonic today so we'll be able to proceed with activating your Vodacom service. Thank you for reaching out to us!
Best regards,
TM
Thabisile M's updateReviewer Update
29 Jan 2025, 15:29Alright, will touch base tomorrow but this is really not what we were told because we received the cancellation from supersonic last week that services were cancelled on the 31st of December 2024. So I'm not sure how it was only placed today. Anyway, we will check in again tomorrow, hopefully we will have wifi and fibre on Thursday.
TM
Thabisile M's update29 Jan 2025, 15:29
Reviewer Update
Alright, will touch base tomorrow but this is really not what we were told because we received the cancellation from supersonic last week that services were cancelled on the 31st of December 2024. So I'm not sure how it was only placed today. Anyway, we will check in again tomorrow, hopefully we will have wifi and fibre on Thursday.
Evotel South Africa's replyOfficial
29 Jan 2025, 15:59Hi there!
Yes, you will be able to activate with Vodacom soon. Currently our network in Dawn Park is offline, so the configurations to get your Vodacom service online can't run. Once Dawn Park is online again, the Vodacom activation will go through and you can contact Vodacom for final activation on their side.
Yes, you will be able to activate with Vodacom soon. Currently our network in Dawn Park is offline, so the configurations to get your Vodacom service online can't run. Once Dawn Park is online again, the Vodacom activation will go through and you can contact Vodacom for final activation on their side.
Best regards,
Evotel South Africa's reply29 Jan 2025, 15:59
Official
Hi there!
Yes, you will be able to activate with Vodacom soon. Currently our network in Dawn Park is offline, so the configurations to get your Vodacom service online can't run. Once Dawn Park is online again, the Vodacom activation will go through and you can contact Vodacom for final activation on their side.
Yes, you will be able to activate with Vodacom soon. Currently our network in Dawn Park is offline, so the configurations to get your Vodacom service online can't run. Once Dawn Park is online again, the Vodacom activation will go through and you can contact Vodacom for final activation on their side.
Best regards,
TM
Thabisile M's updateReviewer Update
29 Jan 2025, 16:10alright, we'll keep checking and contact vodacom once the network is back online.
TM
Thabisile M's update29 Jan 2025, 16:10
Reviewer Update
alright, we'll keep checking and contact vodacom once the network is back online.
TM
Thabisile M's updateReviewer Update
30 Jan 2025, 08:13Good morning...
Dear Thabisile
Kindly be advised of the feedback received: the clients ISP has not sent the cancellation to Evotel..
Kindly contact your ISP to have the line released.
There is nothing we can do on our side until the line has been released.
Regards
Vodacom Consumer Website Team
Please assist, we got this same feedback from Vodacom. I see network in Dawn Park is online.
Dear Thabisile
Kindly be advised of the feedback received: the clients ISP has not sent the cancellation to Evotel..
Kindly contact your ISP to have the line released.
There is nothing we can do on our side until the line has been released.
Regards
Vodacom Consumer Website Team
Please assist, we got this same feedback from Vodacom. I see network in Dawn Park is online.
TM
Thabisile M's update30 Jan 2025, 08:13
Reviewer Update
Good morning...
Dear Thabisile
Kindly be advised of the feedback received: the clients ISP has not sent the cancellation to Evotel..
Kindly contact your ISP to have the line released.
There is nothing we can do on our side until the line has been released.
Regards
Vodacom Consumer Website Team
Please assist, we got this same feedback from Vodacom. I see network in Dawn Park is online.
Dear Thabisile
Kindly be advised of the feedback received: the clients ISP has not sent the cancellation to Evotel..
Kindly contact your ISP to have the line released.
There is nothing we can do on our side until the line has been released.
Regards
Vodacom Consumer Website Team
Please assist, we got this same feedback from Vodacom. I see network in Dawn Park is online.
Evotel South Africa's replyOfficial
30 Jan 2025, 08:16Good morning! Yes, Dawn Park came back online during the night. I'm going to take a look at your order right away and get that activated.
Best regards,
Evotel South Africa's reply30 Jan 2025, 08:16
Official
Good morning! Yes, Dawn Park came back online during the night. I'm going to take a look at your order right away and get that activated.
Best regards,
TM
Thabisile M's updateReviewer Update
30 Jan 2025, 08:18Thank you.
TM
Thabisile M's update30 Jan 2025, 08:18
Reviewer Update
Thank you.
Evotel South Africa's replyOfficial
30 Jan 2025, 08:22Hi again Thabisile!
Your Vodacom Fibre service has been activated. All you need to do now is contact them for final activation on their side.
I am very sorry this took as long as it did, but we are glad to have you online again. Thank you for reaching out.
Your Vodacom Fibre service has been activated. All you need to do now is contact them for final activation on their side.
I am very sorry this took as long as it did, but we are glad to have you online again. Thank you for reaching out.
Best regards,
Evotel South Africa's reply30 Jan 2025, 08:22
Official
Hi again Thabisile!
Your Vodacom Fibre service has been activated. All you need to do now is contact them for final activation on their side.
I am very sorry this took as long as it did, but we are glad to have you online again. Thank you for reaching out.
Your Vodacom Fibre service has been activated. All you need to do now is contact them for final activation on their side.
I am very sorry this took as long as it did, but we are glad to have you online again. Thank you for reaching out.
Best regards,
TM
Thabisile M's updateReviewer Update
30 Jan 2025, 09:01We did, they still saying the ISP hasn't been released. This is so frustrating, thank you for assisting us... Will keep trying them as well...
TM
Thabisile M's update30 Jan 2025, 09:01
Reviewer Update
We did, they still saying the ISP hasn't been released. This is so frustrating, thank you for assisting us... Will keep trying them as well...
Evotel South Africa's replyOfficial
30 Jan 2025, 09:03If you give them a call now, you should be able to get online properly now. The line was activated correctly on our end. Thank you for letting us know though, and do reach out if you don't get joy with Vodacom.
Best regards,
Evotel South Africa's reply30 Jan 2025, 09:03
Official
If you give them a call now, you should be able to get online properly now. The line was activated correctly on our end. Thank you for letting us know though, and do reach out if you don't get joy with Vodacom.
Best regards,
TM
Thabisile M's updateReviewer Update
30 Jan 2025, 09:04Will do, thank you.
TM
Thabisile M's update30 Jan 2025, 09:04
Reviewer Update
Will do, thank you.
TM
Thabisile M's updateReviewer Update
30 Jan 2025, 09:26All is well, thank you so much. I wanted to leave a 5 star review but Helloeter won't allow. I honestly believe if I didn't post yesterday, I would still have no internet. Thank you so much...
TM
Thabisile M's update30 Jan 2025, 09:26
Reviewer Update
All is well, thank you so much. I wanted to leave a 5 star review but Helloeter won't allow. I honestly believe if I didn't post yesterday, I would still have no internet. Thank you so much...
Evotel South Africa's replyOfficial
30 Jan 2025, 09:35You're more than welcome! And I appreciate the thought for the 5 star, but your full story here is all we need and we appreciate you coming back to us with this. If you ever need assistance in future, feel free to reach out to us on any of our social media platforms as well.
Have a lovely day further!
Have a lovely day further!
Best regards,
Evotel South Africa's reply30 Jan 2025, 09:35
Official
You're more than welcome! And I appreciate the thought for the 5 star, but your full story here is all we need and we appreciate you coming back to us with this. If you ever need assistance in future, feel free to reach out to us on any of our social media platforms as well.
Have a lovely day further!
Have a lovely day further!
Best regards,